Open a business account with @NatWestBusiness ? Forget it. Despite being customer for 47 yrs with many business accounts (+ Black account) tried opening another account for new business - told will take 5 weeks! Meanwhile have customers waiting to give me business #shambles
After a total of 9 hours on hold over 2 days, finally get through to @VirginAtlantic with their new dynamic pricing to upgrade ONE WAY from Premium to Upper would cost 327,500 points plus taxes per person! It was only 57,500 points for a new ticket in Upper earlier this year
Have now spent a total of 6 hours, and counting, on hold (get cut off after 40mins) to Virgin Flying Club just to do an upgrade - still on hold! They direct you to the chat function but it doesn't work! @VirginAtlantic#shambles