Richard Whitworth

[Richard Whitworth @rhwhitworth]

@NZStuff - couldn’t agree more! Flew NZ1 from JFK-AKL Thursday and surprise - lost bag. No one to help, just fill out a form via QR code.
@FlyAirNZ - care to comment or help?

“Govt asleep at the baggage carousel as countless Kiwi travellers lose bags” https://t.co/cB6dkHUirg

[Richard Whitworth @rhwhitworth]

@FlyAirNZ - 2:42mins on hold and still no response. Gotta sort other stuff this morning so had to hang up. Any idea when someone might help or respond to my lost luggage issue? Doesn’t your Corporate Communications group monitor social media? @MBIEgovtnz @nzherald @NZStuff

[Richard Whitworth @rhwhitworth]

@FlyAirNZ @FlyAirNZ - this flight crew looks happy. Guess their luggage wasn’t lost or maybe they know a secret phone number for customer service? Been on hold for 2hrs plus…

[Richard Whitworth @rhwhitworth]

@FlyAirNZ @FlyAirNZ - what do care? You’ll just lose passenger’s luggage and not take responsibility or offer help.

[Richard Whitworth @rhwhitworth]

@FlyAirNZ — just passed the 2hr mark and still on hold for Missing Baggage customer service. Do you care about your customers? When do you reckon someone will answer or pickup? Any ETA? @nzherald @NZStuff @MBIEgovtnz

[Richard Whitworth @rhwhitworth]

@FlyAirNZ — 65mins on hold and counting to speak with your Missing Baggage customer service team. How much luggage have you lost? How poorly staffed are you? When will you take responsibility for your mistakes? @nzherald @NZStuff

[Richard Whitworth @rhwhitworth]

@FlyAirNZ — thanks for the promotional email. If I book a new flight, do I also get a chance to win my luggage arriving along with the plane? Cause that’s worth more than 10,000 Airpoints!

[Richard Whitworth @rhwhitworth]

Hey @FlyAirNZ and @AKL_Airport — how about some help finding my lost luggage? The 25 other people from your supposed flagship NZ1 JFK-AKL route need help too, including a senior crew member. Your customer service is worthless. #NZ1

[Richard Whitworth @rhwhitworth]

Hey @CityofSanDiego — been on hold with customer service for 15hrs trying to pay my final water bill. Any help? Guessing you want my money.

[Richard Whitworth @rhwhitworth]

@FlyAirNZ — trying to contact someone for the 11th time to no avail. Covid and weather aren’t a valid excuse for 9hrs+ of hold time. Get your staffing model sorted!

[Richard Whitworth @rhwhitworth]

@FlyAirNZ - been on hold for 8hrs and counting trying to speak with someone about an existing reservation. How is this possible? How is this acceptable?

@PureNewZealand

[Richard Whitworth @rhwhitworth]

Hey @FijiAirways — what’s the best way to get my lost luggage from your LAX-AKL flight 28/Jul/2022 thru Nadi? It’s been 5 days without any help, contact or updates. Not very Bula!

Anyone else want to take responsibility?

@swissportNews @AKL_Airport @NadiAirport @flyLAXairport

[Richard Whitworth @rhwhitworth]

@FlyAirNZ My most recent experience as of a few moments ago, having spent another 75mins on hold looking for customer support before I hung up in disgust. I’m now tracking over 5hrs without speaking to a human being.

[Richard Whitworth @rhwhitworth]

@FlyAirNZ It’s obviously not about the Consumer right now.

I’ve been on hold for 2hrs+ 3x this week trying to contact customer service to no avail.

Figure out your staffing model and get people on the phones! Unacceptable. I expect this from United, not AirNZ.

[Richard Whitworth @rhwhitworth]

@ianbremmer So does knowing our fleet of Hunter- Killers are silently stalking them from underneath.

[Richard Whitworth @rhwhitworth]

@ianbremmer Given the government’s complete mishandling of the current Delta outbreak and resulting domestic imprisonment of its people, I’m surprised New Zealand scored so high.

[Richard Whitworth @rhwhitworth]

@epascoenz @NZStuff The most frustrating part is I’m newly vaxed (August ‘21 in NZ) and tested negative four times since 7-Oct before I left the USA. I don’t have Covid. There’s more a chance I get it in MIQ than back on the east cape.

[Richard Whitworth @rhwhitworth]

@SierraNicolee8 Me too!

[Richard Whitworth @rhwhitworth]

@mrskellycoulter Surfboards are in the “acceptable” column too, right?