@virginmedia I understand that but once again can you not see the failure of your company policies to sell without proper checks and now you leave it up to the people who are cheated to pick up the pieces for your company inadequacies
Because itโs not VIRGIN MOBIKE that has to sort it out
@virginmedia
So I informed virgin mobile that I had discovered a fraud on my address and had intercepted the 2000 pounds phone . After 3 weeks all I get is a plastic bag with a message that I can return the phone as Iโm in the 14 days !!!!
@virginmedia Iโm sorry to say each time I get in touch Iโm shipped off to Thailand or the Philippines after 3 months of this term oil do you not think someone from virgin should contact me as I have been a customer for 15 years ???
@virginmedia Good morning I was foolishly that someone from the escalation team would be rushing to help me but as suspected corporations are quick to try and look like they are helping but in reality โฆโฆ nothing
@virginmedia So do i assume that after 3 months the complaint has not been rectified , I am talking to solicitors as I have a crime number I have sent this phone back twice and your company still wants to hold me responsible for the fraud and return โฆ you couldnโt write this
@virginmedia So this week after returning a fraudulent phone that I intercepted and sent back to virgin twice !! And notified virgin countless times .I now have a letter of intent saying I owe 1026 pounds and they will be contacting bailiffs ! I this is how virgin make there money.# shambles
@prodnose Please donโt join the rest of the haters if the fa want to issue medals and call it the first trophy of the season then expect the players to act accordingly
@virginmedia Virgin mobile / media still no word / call I cannot believe that a company of your size cannot phone write email or tweet a solution or help , do you think that as a company this is a sustainable model to your customers??
@virginmedia The saga continues I sent the phone and sim back after 6 weeks of notifying you of the fraud now I have had the phone returned saying that too much time has elapsed and if I want to send the phone back I will have to call and arrange another booking !! Hello Philippines , ffs
@virginmedia So after 6 weeks I have received this , the onus is on me .virgin mobile is not saying I was fraud Ed but if I send it back without any damage the will forget it this time , if they wrote to the address before agreeing the contract this scam could be eliminated
@virginmedia Tuesday update called virgin mobile # Philippines 6 weeks no call back no email the customer care team cannot put me through to Uk nor manager nor fraud team as this shadowy department do not answer to anyone , If anyone reads this message beware FRAUD IS BEING UNCHECKED
@virginmedia Please tell me how long does it take to investigate and report to ?? 4 weeks no phone no write
Iโm guessing that outsourcing your customer service is partly to blame thatโs why Vodafone came home I am probably one of thousands still waiting for answers poor virgin mobile #poor