Rich Gibbard

Helping recruiters to make more placements. But Twitter is where I go for my crypto fix. And sport.

[Rich Gibbard @richgibbard]

@KLM @Lew_F1 You’ve had an increased workload since Easter. No wonder your CEO quit. Still waiting for @KLM to prove that weather was THAT BAD they couldn’t fly us home. Yet every other carrier was able to. Poorly staffed = blame the weather. Shocking service and worse customer experience.

[Rich Gibbard @richgibbard]

@CoralSeaResorts Does anybody follow questions on this account? Got a question about a booking. Cheers

[Rich Gibbard @richgibbard]

@KLM Not great when it’s not the destination of your choice. And delayed. And you make kids sleep in a terminal and then refuse compensation because of “bad weather”. Even though every other airline was fine. You just were poorly staffed and oversold?

[Rich Gibbard @richgibbard]

@KLM Yet your service and the thing that people pay you for, is shit

[Rich Gibbard @richgibbard]

@KLM Pretty much every reply highlights @KLM’s crap service. Slopey shoulders KLM. Pretty shit really

[Rich Gibbard @richgibbard]

@KLM What did you expect with this question? Just a bunch of liars really who make up excuses

[Rich Gibbard @richgibbard]

@KLM Do they help you to see the fake wind, so that you don’t have to pay out compensation?

[Rich Gibbard @richgibbard]

@KLM Nope. Just a decent airline who doesn’t lie about fake bad weather will suffice

[Rich Gibbard @richgibbard]

@KLM Probably an empty plane after cancelling a flight I reckon

[Rich Gibbard @richgibbard]

@KLM Surely the @KLM social media team just regret posting anything... they get obliterated in abuse from customers because of the shite service and lies

[Rich Gibbard @richgibbard]

@KLM “Be who you want to be” … but just make sure you lie about weather so we don’t have to pay compensation

[Rich Gibbard @richgibbard]

@KLM Can’t help noticing the news about Schiphol and not being staffed enough. Suprised they didn’t hide behind “bad wind” so they don’t pay any compensation like you guys do @KLM. Unless the “bad wind” is just hot air coming out of the customer service team?

[Rich Gibbard @richgibbard]

@KLM Will they also make kids sleep overnight in airport terminals? Or blame the wind for trains not running… even though every other train service ran perfectly?

[Rich Gibbard @richgibbard]

@KLM I wonder if “shit service” was a company value back in 1967?

[Rich Gibbard @richgibbard]

@KLM Do Emma and Lucas also make up fake bad weather just to avoid paying compensation? Or are they equally as incompetent as the rest of @KLM ?

[Rich Gibbard @richgibbard]

@KLM You must have some kind of SLA or expectations in place? What happens if they reply in 50 years?

[Rich Gibbard @richgibbard]

@KLM Can you guarantee that they will answer? If so, by when? What’s your SLA?

I’m totally fine on waiting, just everyone hates being ignored. Especially when people are getting different responses to the same question.

[Rich Gibbard @richgibbard]

@KLM But it says “case closed” and it’s been weeks. Will they ever answer? Even though I’ve asked questions and got different results to people on the same booking as me? Why is that?

[Rich Gibbard @richgibbard]

@KLM I HAVE DONE BUT NO RESPONSE. Read my tweets. What other answers have you got for me?