You couldn’t make it up… following the worst customer service from @eonenergyuk South African call centre, I made a formal complaint. And today I received a phone call about the complaint - from the operator I complained about who is investigating herself! 😂🤣
@marksandspencer … another one for your dedicated investigation team who no allegedly one can contact directly! All your food bags - still on / next to the floor!
@sainsburys Well it’s free food at @sainsburys … despite extreme personal risk to in helping chase down a shoplifting gang (for 2 hours, at night, alone) they don’t bother pressing charges. Absolute waste of time.
@sainsburys A few nights ago I chased shoplifters from your Trowbridge store, and tracked a gang of 9 of them alone, cross country, with the Police control room on my AirPod, for almost 2 hours before helping the Police arrest the main thief (with tasers…
@marksandspencer Well that was a complete waste of both our time wasn’t it @marksandspencer This is the second time I’ve reported it and the third in store. I don’t want to buy filthy dirty bags stored on the floor, so I think I’ll just shop elsewhere. Absolute waste of time…
Hey @marksandspencer Your robot tills have the food carrier bags stored one inch from the floor! Who wants to put their shopping in a dirty bag? Or reach to touch their toes to get one? Massive design error IMO. Try watching a 70 y/o try and pack their shop.
@marksandspencer Perhaps you can give me the contact details and name of the dedicated department you’ve reported this to? As you can’t help me I’ll contact them directly. Looking forward to your reply @marksandspencer
@marksandspencer Thanks Emily. To have a dedicated department who are allegedly dealing with a complaint, but who are completely unable to communicate with the customer who reported it seems like a lot of hot air / brush off… don’t you think?
@marksandspencer This was M&S Food in Trowbridge, but you’ll find the same at every single M&S with these floor stored bags. I spoke to the manager who just fired a string of excuses at me. Not his fault - it’s just really thoughtless and inappropriate design.
@MilitaryBanter How ironic, probably the same manufacturer group who are now supplying munitions to Russia to fire at Ukraine! …and we all danced around in a circle…