Richard O'Connor

[Richard O'Connor @RichOC86]

@AllSeaingI @AerLingus Best of luck Emma! I have lost count on the emails, calls, etc to them and barely getting a response. All I have been told is to "be patient" as they look for it..and then hear nothing back. @AerLingus They wont even process my lost baggage claim! #aerlinguslostluggage #liveline

[Richard O'Connor @RichOC86]

@AerLingus Now 13 weeks & 1 day since you lost my bag at Dublin airport. No responses from you in weeks and now you claim you can't find any information on my file, ask me to submit a claim for my bag when I already have done so. Where is my bag?! #aerlinguslostluggage #liveline

[Richard O'Connor @RichOC86]

@AerLingus @AerLingus I think I have been more than patient waiting for over 13 weeks (repeat...weeks). How much longer am I going to be strung along and have my time wasted? #aerlinguslostluggage #liveline

[Richard O'Connor @RichOC86]

@AerLingus @AerLingus So you were able to find my case number now? A number of days ago you said you couldn't find it. Mixed messages going on from your team...which is it? The case number is lost or it has been found?!?! #aerlinguslostluggage #liveline

[Richard O'Connor @RichOC86]

@AerLingus Now 13 weeks today since you lost my bag at Dublin airport. No responses from you in weeks and now you claim you can't find any information on my file, ask me to submit a claim for my bag when I already have done so. Where is my bag?! #aerlinguslostluggage #liveline

[Richard O'Connor @RichOC86]

@Mshabun @AerLingus @Mshabun I put in the claim immediately and get no response from my countless emails and calls. I wonder if @AerLingus has just dumped in a bin somewhere and hope we all get too disgruntled and stop messaging them?
#aerlinguslostluggage #liveline

[Richard O'Connor @RichOC86]

@Aerlingus Twelve weeks, three days now since you lost my bag at Dublin airport. No responses from you in weeks and now you claim you can't find any information on my file..wtf..#aerlinguslostluggage #liveline

[Richard O'Connor @RichOC86]

@AerLingus @AerLingus I already have and still have heard nothing back from your team. How will you keep tracing my bag when you just said a few days ago that you can't even find my case number?!?!????????

[Richard O'Connor @RichOC86]

@AerLingus Twelve weeks, three days now since you lost my bag at Dublin airport and your direct messaging system on twitter is no telling me you "can't see any attachments on my file". Have you just closed my case and are not going to reimburse my lost bag? #liveline

[Richard O'Connor @RichOC86]

@AerLingus @AerLingus I already have!!! Many mannnnny weeks ago and I still have heard nothing back from any of my emails. This is becoming a twisted joke at this stage #liveline #aerlinguslostluggage

[Richard O'Connor @RichOC86]

Hey @AerLingus
3months + since you lost my bag in Dublin, any chance you could respond to any of my tweets or even any of my 50+ emails/messages I have sent you guys?
Even an email back to acknowledge you have lost my bag would be nice!

[Richard O'Connor @RichOC86]

@AerLingus 12weeks, 2days and counting since my bag has gone missing. Through countless emails/calls and their online messaging system they can't even email back to say that have officially lost my bag. #aerlinguslostluggage #liveline

[Richard O'Connor @RichOC86]

@AerLingus @AerLingus I have done everything. It is all with your team. The "we are sorry" and "give us some time" has become overused and very boring at this stage.

[Richard O'Connor @RichOC86]

Hey @AerLingus

12weeks today since you lost my bag in Dublin and I can't get a response from you. No email responses, no responses to the endless voicemails, directed to a twitter bot auto reply. I'm going to tweet and email you every single day until I get a response

[Richard O'Connor @RichOC86]

@bklyn922 @AerLingus @bklyn922 Have you heard back from any human yet? 12 weeks today since they lost my bag and they wont respond to me. They has for a direct message in twitter and it goes nowhere @AerLingus

[Richard O'Connor @RichOC86]

@AerLingus @DublinAirport @AerLingus I haven't even been able to get a response from your team to officially say that you have lost my bag. 3 months waiting! Any chance I get a response from someone or does that require another 3months of waiting? @DublinAirport #skyhandlingpartner

[Richard O'Connor @RichOC86]

Hey @AerLingus, it's been nearly 3months since you lost my bag in Dublin, any chance you could reply to any of my 50+ emails/messages I have sent you guys?3 airports visits with empty promises, endless unanswered voicemails. Is the new business model to ignore your customers now?

[Richard O'Connor @RichOC86]

@AerLingus @AerLingus The bag was even with skyhandlingpartners and it still didn't arrive to my requested address. You don't even have the excuse of being overrun with bags...this was 3months ago before the chaos begun @Dublinairport
#skyhandlingpartner