My @ouraring ring is less than 2 1/2 years old and won’t hold a charge for more than 24 hours. Customer service told me that it’s likely my fault because I charged using a USB wall outlet and not via a low-voltage laptop, which I didn’t even know was a thing… ???
@Ouraringhelpers@BowTiedBiest@ouraring Is this actually the Oura Ring account? Someone just reached out to me via X voice chat. Was very hard to understand and then is asking me to download another app and couldn’t explain why. Please ask a manager to reach out to me via cell, which I’ve previously provided via DM.
@BowTiedBiest@ouraring Same— my ring is less than 2 1/2 years old and won’t hold a charge for more than 24 hours. Customer service told me that it’s likely my fault because I charged using a USB wall outlet and not via a low-voltage laptop, which I didn’t even know was a thing. My Oura era is over.
@ouraring Support told me the battery should last 4–6 years. Mine failed in under 2.5. I was told I likely damaged it by not charging through a laptop. Is that actually an official requirement?
@PLAUDAI my unit filled itself w/ file after file of gibberish which depleted an entire month’s worth of data. I contacted customer support & was told— apologies, but nothing we can do— offering no solution.
Anyone else having similar issues?
@NatSparbeck I’m over the sting of it and am now just grateful for having the best season and looking forward to another historic season next year. The story is being written….
If you missed our webinar, Satellite Media Tours in 2021, with Marlaina Quintana, @MsGraceGold and Nicola Blount, check it out at the link below. https://t.co/79lnnavXXz