Rick Chen

Humble Learner 1st. Continuous Improvement Coach 2nd.

[York Region @YorkRegionGovt]

All lanes now open on Bayview Avenue from Elgin Mills Road to Stouffville Road, following an earlier closure @myrichmondhill. #onYRRoads

[Rick Chen @RickChen23]

@YorkRegionGovt Cannot book appointment at the Cornell community vacinnation site due to no available date for 2nd dose for my 70+ parents.

[Rick Chen @RickChen23]

Thank you to our local T&T Bakery and Cafe and community member for taking care of our screeners! #Heartwarming #StayStrong @MSHospital

[Oak Valley Health @OakValleyHealth]

Calling all local doctors in Markham, @townofws, Thornhill, Brock & Uxbridge areas – join us for a special town hall specifically for you.
Hear from @OntarioEMRs, @OntariosDoctors and others to learn about OHTs and what they mean for you & your patients: https://t.co/ISEkabto1C

[Rick Chen @RickChen23]

Very inspired and a good personal reflection moment! Thank you @Sch4Change

[Rick Chen @RickChen23]

How do you manage your QI projects? We apply visual management through our storyboard approach. #toyotakata #lean #tps @HQOntario

[Rick Chen @RickChen23]

Big Data is King! “Without data, you’re just another person with an opinion” - W. Edwards Deming

[Intelligent Cities @intelli_cities]

#BigData past, current, future with VP Medical Operations @MSHospital at #HealthTO19 @AMonavvari

[Quality/Safety/Experience/IP&C @MshSafety]

Hey!! Here we go! It’s 0900hrs on June 6th #WMTY19 day in Ontario, Canada and we are all ready to spend time listening and talking about the things that really matter to people – please share your conversations with us too! 🌟🎥see video: @WMTYScot @MSHospital

[Rick Chen @RickChen23]

3P Planning with the help of some little friends. #Lean #LEGO #3P #qualityimprovement

[Rick Chen @RickChen23]

Great to be apart of this journey. Very exciting opportunity! @MshSafety

[Rick Chen @RickChen23]

End of the day coaching. What is mura to you?

[Rick Chen @RickChen23]

Super proud to be apart of this energized team! More great things to come...stay tuned.

[Oak Valley Health @OakValleyHealth]

Super exciting! Our brand new Quality Showcase is up and highlights our commitment to supporting and developing strategies that improve the quality, safety and efficiency of our services. We unveiled it to our Quality Committee of the Board members today!

#QualityImprovement

[Oak Valley Health @OakValleyHealth]

We ensure that all patients leaving the hospital understand the medications they are taking, and have a updated list to share with their pharmacist and doctor.

Read more about MSH's priorities in our 2019/20 Quality Improvement Plan: https://t.co/rMsrm1UPuJ

#QualityImprovement

[Rick Chen @RickChen23]

Make work fun! Standardized work done differently. #tps #legoseriousplay #truelean

[Mike Rother @RealMikeRother]

Get better at A3. Practicing Toyota Kata doesn't necessarily replace your current improvement approach. It's a means for scientific-thinking skill building that makes you better at it. Good example in this short article: https://t.co/G0EOHKdaaM

[Chihab @CoachChihab]

Today while facilitating a strategic plan some of the leaders shied away from setting targets, so I shared with them the secret of the archer who was known for always hitting the bullseye: first, shoot the arrow and then paint the bullseye around it". 🤣

[Oak Valley Health @OakValleyHealth]

Patients helping patients at MSH! 👏

Our Patient Experience Participant is asking a patient's family member for feedback on our Quality Improvement Plan. ☑️

All feedback will make the quality of the care at MSH even better: https://t.co/1NN0LsmD6v 👍

@HQOntario @danyalmartin

[Oak Valley Health @OakValleyHealth]

Help MSH develop our quality improvement plan (QIP) for 2019/2020. Share your ideas on how we can do better.

Take the short survey, today: https://t.co/1NN0LsmD6v

#MSHExperience

[Quality/Safety/Experience/IP&C @MshSafety]

Your voice matters. Let us know "How might we do better" by completing the survey below. You can help shape Markham Stouffville Hospital's quality improvement plan for next year! #hospital #qualityimprovement #yourvoicematters #engagement @MSHospital https://t.co/2cBtGnLxjB …

[Quality/Safety/Experience/IP&C @MshSafety]

Reaching out to our local community to help shape the hospital quality improvement plan for next year! Thank you to Pam, our patient experience volunteer for supporting our event. Thank you to everyone who came out! @MSHospital #quality #hospital #qualityimprovementplan #markham