@KenGarffGreeley
Ken Garff Ford of Greeley asked for my opinion of their terrible service and this was my response.
***** Buyer or Service Customer Beware *****
I brought in our Explorer Sport for repair to you because I thought it still had a warranty. The vehicle was slightly low on power, with occasional smoke but was running smooth as silk. I asked the service consultant to verify that and get back to me. He never did. I trusted that you would diagnose the problem properly and accurately. That wasn't done. They told me that they knew what the problem was and that it was a simple part they had to order. I asked my service consultant if he verified the warranty and he said he would get back to me. He never did even after I called and left a message in regards to this. You began repairs regardless. After those repairs two things happened, it didn't fix the problem and I found out from my service consultant that the vehicle wasn't in warranty. When he told me it was going to cost another 5k to fix the problem, I told my service consultant that I would take it to another repair shop and to get it ready for me. When I arrived to pickup the unrepaired vehicle, I paid for parts that didn't have a thing to do with what was wrong. When I got 100 yards down the road, not being able to turn around because of traffic the vehicle started smoking as if it was on fire and it was obvious it was buring oil like it was being poured into the cylinders and it began to run incredibly rough and the vehicle was a hazard and dangerous to drive. I got three miles down the road looking for a spot to turn around and bring it back then it was smoking so bad and running so rough it finally quit. I called my service consultant and he wanted me to pay to have it towed back to you and I asked to talk to the service manager which was on another call. The service manager called be back about 30 minutes later and had no interest in trying to make the situation better or did not offer in any way to help me, but only to say he was sorry. I had to have the disabled vehicle towed to another company for repairs. Your service consultant didn't call me back when I needed an update, your service manager wasn't at all concerned about my situation and was covering for his departments poor service and attention to my problem. I will make sure everyone knows about how Ken Garff Ford of Greeley, CO treats their service customers by posting this review in every platform I have available to me and will request anyone that has had bad interactions with your service department to share this nightmare. I have been in business for myself for almost 42 years and have never treated my customers with such disrespect and lack of concern. No business that does will stay in business as long as my company has because customers like me will make sure that the general public knows of your terrible service and more importantly your lack of concern to make sure you exceed the customers expectations. Too bad for Greeley and Northern Colorado. Just another shyster company more interested in money than making their customers happy. You have made a mistake in your choice to provide such terrible service to me. I have seen other customers or other potential customers reviews posted since my terrible experience with Ken Garff Ford of Greeley and it's obvious that I am not the only disappointed customer you have made lately. This type of service to the general public is a sign of desperation in trying to stay afloat. Seems to me if times were tough you would do everything to save the business afloat and not sink the Titanic. I can assure you one thing, I will be at the garage sale when you have it. Buyer or service customer beware! Ken Garff Ford of Greely is one to watch our for.
If you have had a bad experience at @KenGarffGreeley here is the link to leave the appropriate feedback.
@laurenboebert What supermarket? Oh and you can't fix stupid. What a sorry excuse for a business not backing their employees for doing the right thing.