Ripa Patel

Thought leader. Product Builder. laggard twitter user and mom to 2 very sassy and crazy kids.

[Michael Dell 🇺🇸 @MichaelDell]

#DellTechWorld was great fun!

[Ripa Patel @ripajoshi]

@SouthwestAir And now our rebooked flight is also cancelled after being stuck for 3 days. With no other rebooked flight.

[Ripa Patel @ripajoshi]

@SouthwestAir I understand the cancellation, what is unacceptable is the next flight out of FLL TO AUS is 4 days later, including the nearest airports especially when Texas is your hub.

[Ripa Patel @ripajoshi]

@SouthwestAir Trying to be patient here but this is the second call that has lasted for more then 4hrs. The 1st call after the agent picked up got “disconnected”. Leaving my family stranded in FLL instead of being home in Xmas day.

[Ben South @bnj]

Watching someone use your product:

[Ripa Patel @ripajoshi]

@ryanrumsey Multiple emails after the order is placed.

[David Morris @wdmorrisjr]

Parents have to choose their battles.

8 fights worth picking with your kids:

[Ripa Patel @ripajoshi]

@johncutlefish Miro

[Shreyas Doshi @shreyas]

I notice increasing reluctance on the part of [executives] to use judgment; they are coming to rely too much on research, and they use it as a drunkard uses a lamp post, for support rather than for illumination.

�� David Ogilvy
(h/t Rory Sutherland)

Spot on, timeless observation

[Ripa Patel @ripajoshi]

@johncutlefish Product Mad Libs?

[Ripa Patel @ripajoshi]

Best concert…oops conference from home. #ProductCon @DJWillGill

[Kevin Yien @kevinyien]

Situation: This key metric has flatlined.

Bad PM: How can we get it to go back up? Emails?

Good PM: What is wrong with the product / experience?

Do not succumb to Goodhart's law. Focus on the customer.

[Shreyas Doshi @shreyas]

Your company’s writing culture can only ever be as good as its reading culture.

[Ripa Patel @ripajoshi]

Find out how Dell’s Global eCommerce is using micro frontends to improve user experience and simplify website architecture companywide. #IWork4Dell
https://t.co/xANo3qKgCk

[Teresa Torres @ttorres]

Worthy Read: What Do Product Leaders Do? by Rich Mironov (@RichMironov) https://t.co/2asr5WxsHz #prodmgmt #ux

[Lenny Rachitsky @lennysan]

Working on the most important project at a large company is like being in the Eye of Sauron 👁

Working on a project that isn't directly driving the business is like being in The Shire 🏝

You probably want to be somewhere in between.

[Ripa Patel @ripajoshi]

#futureismeow #dell https://t.co/OFdsdtqwZq

[Michael Dell 🇺🇸 @MichaelDell]

🐐