RISE Support

Supporting IT Development for Harness Racing in Australia

[RISE Support @risesupport]

We are at this point back online with very minor processes still being brought back during the night.
We apologise again for the inconvenience.
[LAST MSG]

[RISE Support @risesupport]

❗️SYSTEMS DOWN ❗️
3rd party managing our databases reported an error impacting the availability of services including https://t.co/ajzbzAJPoQ, HarnessWeb, Judges Assist, Harvey, and RISE APIs. We are working on remediating this issue. Apologies for the inconvenience.

[RISE Support @risesupport]

we are making good progress with back-end systems coming up. Soon we will be working client-facing systems.

[RISE Support @risesupport]

@darrenc59 we are trying to work with offline pages until the systems are restored.

[RISE Support @risesupport]

We are working together with our database partners to bring all systems up. Next update is expected in 2 hours from now. Sorry again for the inconvenience.

[RISE Support @risesupport]

We are pleased to enable our industry through another digital enhancement benefiting owners in NSW. Owners in NSW can enable Split Prizemoney through HarnessWeb) #SplitPrizemoney #Digital #horseracing
@HarnessOrgAu @HarnesswebAus

Read more about: https://t.co/ozcSqmJCu9

[RISE Support @risesupport]

We are back up and have requested a root cause report from our cloud provider.
Apologies for any inconveniences caused tonight and all the best with your resumed harness activities.

[RISE Support @risesupport]

We are experiencing a significant service interruption from our cloud provider, which is impacting Harvey and HarnessWeb users. We are all-hands on deck with our cloud provider working to remediate.
@HarnessOrgAu @HarnesswebAus

[RISE Support @risesupport]

@Katie_Racing @TheTrotsWA @HarnessStewards 2/2 - the state regulatory bodies have agreed that this is to be changed to be between Acceptances and Fields Available and RISE is expediting the next release of Harnessweb to alleviate concerns raised by trainers. This change is intended to go live on the 27th of January.

[RISE Support @risesupport]

@Katie_Racing @TheTrotsWA @HarnessStewards 1/2 - At the request of state regulatory bodies Australia-wide, Harnessweb recently introduced a feature that hides race nomination status information between the key times of Nominations Closed (or ext. noms) and Fields Available. After extensive feedback,

[RISE Support @risesupport]

@benkrahe

[RISE Support @risesupport]

Access has now been restored

[RISE Support @risesupport]

@HarnessOrgAu @HarnesswebAus We're currently investigating the issue with accessing harnessweb

[Harness.org.au @HarnessOrgAu]

@AdamHSport talks with @CMTrackside 's GM of Operations, David Wonson about nominations for the Inter Dominion.

https://t.co/6q1L2yGvEV

More similar content https://t.co/vJ9hSbd1FB 🐴🎬🏆

[RISE Support @risesupport]

HarnessWeb is Microchip-enabled!
Standardbred details can now be looked up by microchip number in Harnessweb. Great work @HarnesswebAus for supporting the industry's move to microchips.

[RISE Support @risesupport]

@mleppard11 @darrenc59 More fixes were deployed through the night. Speed is back up. We will continue monitoring and applying further improvements over the coming days.

[RISE Support @risesupport]

@mleppard11 @darrenc59 Thx for reaching out. We just got some fixes out after your msgs, making the website a little faster.
We've also logged a request with our network provider to get some stats overnight.

[RISE Support @risesupport]

@darrenc59 We are back up!
We had a network issue that kept getting worst this morning.
Thx @darrenc59 for reaching out. All the best with your harness activities today! :)

[RISE Support @risesupport]

@darrenc59 @darrenc59 we are investigating the cause of these delays. Should have a fix shortly. Thx for ur msg.