RISHABH SAXENA

[RISHABH SAXENA @rishabh0201]

@UC_Assist No, your team is absolutely not working on this @UC_Assist @urbancompany_UC.
Inability to resolve ticket for 9 days shows absolutely disregard for the customer

[RISHABH SAXENA @rishabh0201]

1/5 Such a "wonderful" experience with #NativeRO! Tap broke in 13 months, body cracked in 18. @urbancompany_UC promised a replacement a week ago, but now they’re just ghosting me. Do you expect me to throw this garbage away quietly? 🧵👇

[RISHABH SAXENA @rishabh0201]

Update:
No surprise from @urbancompany_UC .
It has been 48 hours has promised by #TusharSingh.
My bet is that #IshankTomer is going to ask for another 24-48 hours before with no real resolution.
Let’s see, what he does.

[RISHABH SAXENA @rishabh0201]

@UC_Assist If there’s anything I appreciating, then that is the level on consistency. How your team has been consistently and constantly failing miserably at customer support.
Bringing in #UjjalHalder and #TusharSingh to the picture

@urbancompany_UC @UC_Assist @abhirajbhal @varunkhaitan

[RISHABH SAXENA @rishabh0201]

@UC_Assist @urbancompany_UC @abhirajbhal @varunkhaitan @ra9z @jagograhakjago @consaff DM’d registered number

@urbancompany_UC @UC_Assist @abhirajbhal @varunkhaitan @ra9z @jagograhakjago @consaff #UrbanCompany #NativeRO #NativeByUC #UrbanCompanyComplaint #JagoGrahakJago #ConsumerRights #WaterPurifier #WorstService

[RISHABH SAXENA @rishabh0201]

@UC_Assist I’m already speaking with your team. See how your team is handling this

@urbancompany_UC @UC_Assist @abhirajbhal @varunkhaitan @ra9z @jagograhakjago @consaff #UrbanCompany #NativeRO #NativeByUC #UrbanCompanyComplaint #JagoGrahakJago #ConsumerRights #WaterPurifier #WorstService

[RISHABH SAXENA @rishabh0201]

@UC_Assist Shared details on DM as well. Show me that you can actually be helpful

@urbancompany_UC @UC_Assist @abhirajbhal @varunkhaitan @ra9z @jagograhakjago @consaff #UrbanCompany #NativeRO #NativeByUC #UrbanCompanyComplaint #JagoGrahakJago #ConsumerRights #WaterPurifier #WorstService

[RISHABH SAXENA @rishabh0201]

2/5
The UC Support strategy to handle a broken #WaterPurifier is brilliant:
1Park the chat instead of responding.
2Ask to wait 24hrs, every 24hrs.
3Keep repeating "Will update ASAP" to avoid any real commitment. Proof attached. @UC_Assist

[RISHABH SAXENA @rishabh0201]

5/5
It’s time to hold brands accountable for selling cheap plastic and offering zero after-sales support. Don't fall for the #NativeByUC trap, folks.

@jagograhakjago @consaff #UrbanCompanyComplaint #JagoGrahakJago #ConsumerRights #WorstService

[RISHABH SAXENA @rishabh0201]

4/5
Special shoutout to #PriyankaMall & #ManviSingh for their fantastic "support" (read: ignoring me for a week). Attaching the final screenshots of the chat history so everyone can see exactly how @urbancompany_UC treats customers. @ra9z

[RISHABH SAXENA @rishabh0201]

3/5
It’s been over a week since the replacement promise and the UC support team is doing everything possible to stall. No SLA, no resolution, just endless loops. They want me to give up and stay quiet, but I won't. @abhirajbhal @varunkhaitan #UrbanCompany

[RISHABH SAXENA @rishabh0201]

Had my first experience of making a quick electronic purchase from quick commerce, tried with Zepto.
Cannot say same thing for every platform, but never making any electronic purchase from @ZeptoNow @zeptocares
Tried with @RockWithboAt PB330. Had my doubts about it genuineness

[RISHABH SAXENA @rishabh0201]

Not a great experience when customer care doesn’t understand what they are saying @ZeptoNow @zeptocares

[RISHABH SAXENA @rishabh0201]

@PhonePeSupport @PhonePe @PhonePeSupport
How can you close the ticket without any resolution?
Been more than 10 days now.
Also, if I’ve digital gold buying is an investment. If I need delivery at any point in time, then it should be there. Your team cannot just disable and keep it like that.

[RISHABH SAXENA @rishabh0201]

@PhonePe hello team,

I’ve been trying to get delivery of gold for last 1 week but getting issue constantly. Would request your work assistance here.

[RISHABH SAXENA @rishabh0201]

@PhonePeSupport @PhonePe @PhonePeSupport I’ve been trying to get this resolved since 9th Sept. and now there’s absolute radio silence from support team. Can you please help in expediting resolution here.
Sharing screenshot from the ticket FYR

[RISHABH SAXENA @rishabh0201]

@UPRERAofficial I’m unable to file my conciliation form online. Seeing the error, I wonder if this is designed to cause inconvenience? What do you mean by some error? Filled the form in your website? If there’s any error, atleast be specific? What is with error?
@myogiadityanath

[RISHABH SAXENA @rishabh0201]

@ola_supports No response as yet @Olacabs. As suspected, your Twitter bots are as useless as your app chat bots. No matter how good your @Krutrim or your OlaMaps are as long as your customer service is as pathetic as it seems right now.
#QuitOla
@nitin_gadkari @bhash

[RISHABH SAXENA @rishabh0201]

@ola_supports I really hope that your twitter it is better than your app.
Anyways, still no resolution or communication except for this bot response.
#QuitOla
@Olacabs @bhash