Rishant Verma

[Rishant Verma @rishantverm]

@FordIndiaHelp Thanks for the initiative. I am available for the whole day. Can you please ask them to retry calling me? I could not get back to them as it was IVR number.

[Rishant Verma @rishantverm]

What is the point of Ford India's customer grievance process if it cannot expedite a resolution? Customers shouldn't have to wait indefinitely for basic spare parts at an authorised service centre. I demand immediate intervention and accountability from @FordIndia @FordIndiaHelp

[Rishant Verma @rishantverm]

@FordIndia 20 DAYS & counting! My Ford Aspire has been stranded at PPS Ford, Bengaluru, awaiting a replacement RH front door after a minor accident. Despite 6 days & 3 interactions with customer care under complaint #800531887, there is STILL no part, no timeline & no resolution.