@DTDCIndia Completely agree with all the complaints above, been 15 days, there is no update at all on where my consignment is. Customer support says "will reply today" every day for last 5 days. Jokers max
@SamsungIndia Thanks. I got an SMS thanking me for contacting you and hoping my query was resolved. Just to clarify, no one called. Lol. Typical @SamsungIndia@SamsungMobile crap service
(2/3) Have some basic customer service focus, no? For your faulty device, (a) why are you not providing me a replacement device? (b) if not a replacement device, why are you not at least providing a coupon of equivalent value to the price at your Samsung store?
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No resolution except arranging for another call back. Can guarantee the next robot will say " as per policy"
@SamsungIndia@SamsungMobile@Samsung
Ref: 7267864 @SamsungIndia Can't believe how a global brand like you can employ robots in cust. service whose only reply is "as per policy ". Congrats on saving Rs. 7-8k by not providing me a replacement device for your faulty S9 and losing out on future sales @SamsungMobile
(1/3) Ref No. 7267864 @SamsungIndia I bought a Galaxy S9 64GB from @Flipkart in Feb'20. Any by Aug'20, screen has died completely. You have given me an offline coupon equal to the purchase value from Flipkart whereas your Samsung brand stores' price for the S9 is way higher.