Thank you @PLDT_Cares & @iamMVP for the prompt action to restore our internet connection. The problem has been prevalent- the wires crossings the main road have been hit by trucks. May I suggest to install nap boxes near our building, away from trucks.
Hi @PLDT_Cares@iamMVP We still don’t have our internet connections, it’s already been days. It greatly affected my on-line training and other WFH tasks.
Finally after 13 days, our landline and internet connection were restored. Thanks @PLDT_Cares@iamMVP! Can I ask for a refund for the 13 days that we were not able to enjoy your service?
Hi @PLDT_Cares @@iamMVP it’s already 13 days since we lost our landline and internet connection, thank God it’s not yet reactivated despite our advance payment. It’s indeed an amazing service from PLDT. Dinaig niyo pa ang pa-Siyam.
@PLDT_Cares I have been receiving this reply for the past 12 days, it’s all the same.
Hi @ritchie767, the severity of the problem has a great impact in our resolution activity, but rest assured this has been treated with priority. Thank you for your understanding.
Dear @PLDT_Cares@iamMVP,
This is already the 12th day that we lost our internet connection, up to now it’s not yet fixed despite our advance payment. Do you really care for your customers? Our work has been greatly affected.
Hi @PLDT_Cares@pldt@iamMVP
Despite our advance payment and daily follow-up we still don’t have internet connection. My work from home and on-line classes have already been affected. #Anona
#PLDT, despite my advance payments for the service, I’ve been experiencing severe issues with my internet connection and have significantly impacted my ability to work from home and do online classes. Is this the way you care your customers? #PLDTCares#MannyPangilinan
Hi @PLDT_Cares, @PLDTHome
Bakit naman ganun? Hindi pa naman due date pero nag disconnect na kayo ng Internet, Kahit na nagbayad na ako ahead of the due date.
Sana naman NTC you can also look on this. Medyo hindi na makatarungan.