HeySR 46214572
@KotakBankLtd experiencing repeated unauthorized debit card fees for an account closed back in April 2025! This exact issue recurred after being "resolved" in March 2026. Why is an inactive card profile still triggering auto-debit❓
@udaykotak@ZeeBusiness@RBI
@udaykotak@KotakBankLtd@KotakCares
While the base fee of 285was recently reversed,the18%GST portion amounting to 51.30was not refunded. As per banking and GST guidelines,when a service fee waived due to a bank processing error, the associated tax must also be fully credited
HeySR 46214572
@KotakBankLtd experiencing repeated unauthorized debit card fees for an account closed back in April 2025! This exact issue recurred after being "resolved" in March 2026. Why is an inactive card profile still triggering auto-debit❓
@udaykotak@ZeeBusiness@RBI
@KotakCares While the base fee of 285was recently reversed,the18% GST portion amounting to ₹51.30was not refunded. As per banking and GST guidelines, when a service fee is waived due to a bank processing error, the associated tax must also be fully credited back.