@fordnation Can there please please be a discussion & proper decision on rent freezes & drive through testing in Ontario- specially Toronto. Quebec’s drive through testing jumped numbers up accurately &more precautions can and should be made. Ontario must have even more cases & are untested
@PurolatorHelp I’ve been on hold for 22 mins now. Would like to speak to someone regarding package. Been home all day and a slip was left for my package. I asked for delivery so I wouldn’t have to go out to pick it up in this.
@VIA_Rail is there any way to know if routes between Toronto and Montreal will remain canceled on March 2nd? I know impossible to tell- but need to make other arrangements for work
@VIA_Rail hi there. I understand the delay in refund will probably take a while, but I’m still waiting for refunds from tickets canceled from feb 10 and feb 15 (after those tickets were moved and changed around 5 times). Any eta?
@VIA_Rail Even just for the one way ticket, without canceling my return? Because no one on the phone said that, said I had to get it refunded in person
@VIA_Rail I just spoke to 2 customer service reps (very nice!), to cancel and get refunded for my trip from TO to MTL. I left my return from MTL to TO (as I hope this is resolved by then). But I’m told now I can’t get refunded for my way there until after my entire trip?
@VIA_Rail Why is that? If my train is canceled I should be entitled to my refund right away. I’m on a bus now booked last min last night for more $... how does that make sense? Just wondering why it can’t refunded + worry this will be a headache on my return
@VIA_Rail Completely understand it is out of anyone’s control-but is there any way to get compensation for the price difference in alternative travel plans? I need to get to mtl for my grandfathers 99th bday. Plane is currently 431$... I’ve been trying to leave TO for 3 days now
@VIA_Rail Has anyone switched to megabus in order to get to your destination? I’m looking at alternatives but it doesn’t make sense to me that all buses seem to not be sold out. So has it been crazy to get on them?
@VIA_Rail You’ve been answering all twitter concerns fast, and the call Centre team has been very accommodating and nice. And I’m sure they’re exhausted and have been dealing with all kinds of phone calls the past few days. So thank you! You all deserve bonuses for this
@VIA_Rail Thank you! I’ll check back later. I have to say, despite being very frustrated by the situation (out of anyone’s control) and some long wait times on the phone, I’m so impressed with Via’s customer service reps.