Riya Gera

[Riya Gera @riyagera95]

@_AmancioOrtega says my refund is initiated, but they refuse to share the ARN number when asked.
If it’s truly processed, why not provide the ARN? This is very concerning.@ZARA_Care

[Riya Gera @riyagera95]

I have not yet received my refund despite multiple follow-ups. There has been no clear resolution, and the ARN number is still not being shared. As the ARN is automatically generated once a refund is initiated, the lack of transparency is concerning.@ZARA_Care @ZARA

[Riya Gera @riyagera95]

@anaiii_1517 @ZARA_Care I think we really should escalate this matter further.. will share the screenshots & call recordings where they committed that they have refunded the amount… but in reality no amount has been refunded yet

[Riya Gera @riyagera95]

@anaiii_1517 @ZARA_Care Same thing happened with me.. Despite multiple follow-ups they’re not providing me reference number..its a huge shame for brand @ZARA_Care @ZARA looting our money

[Riya Gera @riyagera95]

Despite multiple follow-ups, no ARN has been shared, no refund processed, and no amount credited. No response from your team either. This is extremely concerning from a brand like Zara. I want my refund immediately.@ZARA_Care @ZARA @Inditex @inditexcareers @_AmancioOrtega

[Riya Gera @riyagera95]

@ZARA @InditexCare Repeated assurances of refund initiation but no ARN provided. This is concerning. If the refund is processed, sharing ARN should not be an issue. Kindly resolve immediately before I escalate further.@ZARA_Care

[Riya Gera @riyagera95]

@_AmancioOrtega @Inditex @inditexcareers @ZARA_Care my refund is initiated, but they refuse to share the ARN number when asked.
If it’s truly processed, why not provide the ARN? This is very concerning.

[Riya Gera @riyagera95]

@ZARA_Care @ZARA @inditexcareers
I’ve been patiently waiting,but keeps saying my refund has been initiated. When I ask for the ARN number, they refuse to share it. If the refund is genuinely processed, why not provide the ARN? This is raising serious doubts. Please clarify.

[Riya Gera @riyagera95]

@ZARA_Care No you have not!!!

[Riya Gera @riyagera95]

@ZARA_Care @ZARA I was informed that my refund was processed on 19 Feb, but the amount hasn’t been credited yet. No transaction proof or reference details have been shared despite follow-ups.

Please assist immediately. This is getting delayed unnecessarily

[Riya Gera @riyagera95]

@ZARA_Care I was informed that my refund was processed on 19 Feb, but the amount hasn’t been credited yet. No transaction proof or reference details have been shared despite follow-ups.

Please assist immediately. This is getting delayed unnecessarily

[Riya Gera @riyagera95]

Refund for one returned item is still pending despite delivery confirmation and multiple follow-ups.

Kindly resolve within 48 hours, or I will escalate the matter to consumer grievance forums.

Hoping for a prompt resolution and continued trust. @ZARA @ZARA_Care @Inditex

[Riya Gera @riyagera95]

@ZARA_Care @Inditex Returned both items to Zara, but refund received for only one.Executive confirmed warehouse receipt, and Blue Dart also verified delivery of both articles.Return shows ₹6,020 total| ₹2,470 refunded|3,550 pending for the item genuinely returned.Kindlyreverify

[Riya Gera @riyagera95]

@ZARA_Care Returned both articles, but got refund for just one. Courier proof shows both reached your warehouse. Kindly resolve and issue remaining refund.

[Riya Gera @riyagera95]

@ZARA Returned both articles, but got refund for just one. Courier proof shows both reached your warehouse. Kindly resolve and issue remaining refund.

[Riya Gera @riyagera95]

@ZARA_Care

Returned both articles, but got refund for just one. Courier proof shows both reached your warehouse. Kindly resolve and issue remaining refund.

[Riya Gera @riyagera95]

@ZARA_Care Hi, Dear Team,Please find my details below for your reference:
• Order ID-54546960660 Returned both articles, but got refund for just one. Courier proof shows both reached your warehouse. Kindly resolve and issue remaining refund.

[Riya Gera @riyagera95]

@ZARA_Care Sent

[Riya Gera @riyagera95]

@ZARA_Care I wanted to bring to your attention that I have been attempting to initiate a return for the articles I purchased from your app for the past week. Unfortunately, I have not received any updates or confirmation regarding the return process.

[Riya Gera @riyagera95]

@negi_ish @ZARA_Care Have your articles been picked up?

[Riya Gera @riyagera95]

@negi_ish @ZARA_Care Same, even my articles are not getting picked up