Ryan Littlefield

CFO - PG Home Services

[Ryan Littlefield @RLttlfld]

@NVIDIAGeForce GeForce Day

[Ryan Littlefield @RLttlfld]

@GlennDavisSoc @HoustonDynamo @LAGalaxy Should ticket holders come to the stadium or wait it out?

[Ryan Littlefield @RLttlfld]

@STLChrisH @msaskin The one searcher I know who went BK was self-funded with an SBA. I agree this isn’t talked about enough.

The other stat in this infographic that hits hard is how long it can take…

2 year search + 5 years of operation =
Failed Business

That’s a tough 7 years

[Ryan Littlefield @RLttlfld]

@STLChrisH This will likely save someone’s life, but they’ll never know it! Driving is the mostly dangerous part of every industry with hours of drive time per day.

[Ryan Littlefield @RLttlfld]

@STLChrisH For those that do successfully make this shift, I would bet most of them have a strong relationship with an executive coach/mentor to recognize the need to change and make the substantial effort to do it

[Ryan Littlefield @RLttlfld]

@STLChrisH A lot of people I’ve spoken with value the membership purely based on the monthly fee charged, but this misses the forest for the trees. Could you share your average revenue per member per year? What % of members get some additional service/install other than their yearly tuneup?

[Ryan Littlefield @RLttlfld]

@DavidLewis9523 One other thing to try is to send the Google LSA review link to ALL your customers to boost those reviews up and see if that helps

[Ryan Littlefield @RLttlfld]

@zwilson I know @WilsonCompanies has had a lot of success with LSA - willing to share a screenshot of what your dashboard looks like?

[Ryan Littlefield @RLttlfld]

@WilsonCompanies I’m in!

[Ryan Littlefield @RLttlfld]

@zwilson Is this all discovered through trial and error/experimentation?

[Ryan Littlefield @RLttlfld]

@DavidLewis9523 @TheMissionAC What a big milestone! Congratulations. As far as celebrating goes, you can’t beat catering from El Tiempo

[Ryan Littlefield @RLttlfld]

@zwilson @WilsonCompanies @thehvacjack Thank you! Still not sure what it takes to get illegitimate reviews removed, but I certainly appreciate you flagging it. Of course, the best way to counteract it is to get more 5 star reviews!

You should be able to see this review if you find our Google LSA profile

[Ryan Littlefield @RLttlfld]

Shoutout to @WilsonCompanies and @thehvacjack for unveiling the mysteries of Google LSA to me and other OwnedAndOperated conference attendees last week. Following their guidance, we now have our first "Google verified job" review

[Ryan Littlefield @RLttlfld]

@shalomnissim11 @WilsonCompanies @thehvacjack It’s hard to prove directly, but these reviews can boost your ranking for Google LSA substantially more than regular GMB reviews

[Ryan Littlefield @RLttlfld]

@WilsonCompanies These really stand out - first thing I noticed when I walked through your office

[Ryan Littlefield @RLttlfld]

@DavidLewis9523 I feel for the sellers in this case… they might have no idea they have an interested buyer being blocked by their inept broker

[Ryan Littlefield @RLttlfld]

@STLChrisH We need to lean into this more for our membership’s pitch.

How did you determine that this is the main driver for 10% of your members?

[Ryan Littlefield @RLttlfld]

@thehvacjack @WilsonCompanies @OwnedOperatedco Appreciate you sharing so much! Already got our second Google LSA page submitted!