@united I understand why you'd reply to this post publicly, but this was another opportunity to provide a higher level of service by reaching out to my DM and not telling me to reach out to you. You created friction, not eliminated it.
@united get your act together in MIA. Your team at check-in caused our family to miss our flight because they didn't follow protocol. And when we asked for help, your Premier Access line was wide open and refused to help and gave us massive attitude resulting in even more delays
Compared to the @AmericanAir flight we were on yesterday, your company treated us like a pile of dogshit. No attempt at recovering the situation or going above and beyond for your customers. Next time we'll fly American.