Ryan Suydam

Chief Experience Officer at Client Savvy, Yankees Fan, Father of 4 kids, Living on a farm-in-progress.

[Ryan Suydam @rmsuydam]

@Nike Been buying Rabids for 12 yrs. I have 4 sets of prescription lenses ($$$). Never broke any in a decade. You changed manufacturing. This is now 7 new frames broken in under 2 years. And no one will honor the warranty. I'd leave, but I have $1k in lenses. Terrible.

[Ryan Suydam @rmsuydam]

I've bought @nikestore Rabid prescription sunglasses for a decade. I lost one and replaced. Nike switched from Italy to China, Here's a 6-year old pair next to the 4 broken new pairs I've bought the last year. Fix the design. Or sell value pack arms for cheap so I can fix cheap.

[Ryan Suydam @rmsuydam]

Hey @HP - did you know your support technicians insist that your M479dfn (n = "network") is not compatible with networks? Seriously. They won't even attempt to troubleshoot because "network switches are not supported." Told the same by two agents. Terrible #CX

[Ryan Suydam @rmsuydam]

@ATT - After 24 years, it comes to public shaming. Four hours on the phone to fight for the promised $700 bill credit for a phone trade in. Really, the screen didn't work? Watch this. Way to screw a life-long customer. https://t.co/qpVPZhrtwD

[Ryan Suydam @rmsuydam]

@RDUAirport Leaky flush valve Terminal 1 2200M2-T02. Making a mess of the floor.

[Ryan Suydam @rmsuydam]

Great Client Experience begins with a solid employee experience, and a culture of excellence. Constructor magazine r…https://t.co/lRFX3jp99w

[Ryan Suydam @rmsuydam]

"Fall Conference Season 2016!" https://t.co/YLNxpjEFTZ on @LinkedIn

[Ryan Suydam @rmsuydam]

@TimKlabunde @bestfeedback Great work! That's about 29.8 hours less than it took me...

[Reach Full Sail @ReachFullSail]

#Branding 101: Enable your #marketing dept to leverage client perceptions & build a stronger #brand. http://t.co/hcXKbg5vli @bestfeedback

[Stacey Ho @scatpdx]

Analyzing metrics at #smpsprc FYI @bestfeedback will help you chart your client service just like Chuck was showing you!

[Ryan Suydam @rmsuydam]

"OPEN LETTER TO MANAGERS: Focus on the CX Can Lower Retention Costs." by @TReynoldsFolsom on @LinkedIn https://t.co/vCMMraz58Z

[Ryan Suydam @rmsuydam]

"ASSEMBLING THE RIGHT TEAM: Customer Experience Strategy In An Engineering Company" by @TReynoldsFolsom on @LinkedIn http://t.co/HT6fChOLqn

[Ryan Suydam @rmsuydam]

"Customer Experience Strategy For Professional Services" by @TReynoldsFolsom on @LinkedIn http://t.co/QMgTt3mEEk

[Ryan Suydam @rmsuydam]

@scatpdx Isn't #clientfeedback a wonderful thing? Knowing you, I'm sure the results were stellar!

[Ryan Suydam @rmsuydam]

I like the sliding arrow feature #clientfeedback

[Ryan Suydam @rmsuydam]

@houstonb1976 Suggest you follow @bestfeedback to keep up with our latest news.

[Ryan Suydam @rmsuydam]

@SMPSNational Thanks for the shoutout to us at @bestfeedback - Working on my breakout #SMPS2013 now. It's going to be great. #clientfeedback

[SMPS @SMPSHQ]

RT @bestfeedback: #SMPS Book: Clients' End Game: Innovative Strategies 4 Building a Client-Centric A/E/C Firm, http://t.co/MDJZdGnbOG

[Ryan Suydam @rmsuydam]

Long but good read: 10 Things You Really Should Know: The Core Elements Of Service Improvement via @squawkpoint http://t.co/U5M9nFwyKL

[Ryan Suydam @rmsuydam]

Our latest client, after a day of planning: I thought the dialogue among the leaders in the room was important and helpful. #clientfeedback