R

[R @rnew111]

@British_Airways Thanks Alex H. That’s fine in theory….

[R @rnew111]

@British_Airways how can passengers contact you for information about Catania BA2612 as CAT suggests? Have tried msg, call and just on hold. Other airlines give info.

[R @rnew111]

@ctshirts Thank you. I did and all good.

[R @rnew111]

@ctshirts as a v longstanding customer it’s all well sending “personal” emails from N Wheeler but customer service is impenetrable. After info on new suit alterations and no one in store answers ever and call centre can’t help either. JS store was not great either tbh. A pity.

[R @rnew111]

@ctshirts 1774785. Thank you.

[R @rnew111]

@ctshirts Update- I’ve emailed and had a message that you will aim to reply in 24 hours. I do understand that a budget online retailer needs to control costs but that’s not how you position yourself. If you have a number to contact the store then someone should be able to answer….

[R @rnew111]

@ctshirts Will send the info but as general feedback it’s fine to say everyone’s happy to help but the call centre folk were happy to help but couldn’t and the store folk don’t answer phones….. I’m afraid the system doesn’t work.

[R @rnew111]

@British_Airways @SiToots Good luck- when I had a recent issue they asked me to send a DM which I did. The reply came from a bot asking if I wanted help with various unrelated things (and so I have given up….).

[R @rnew111]

@British_Airways Thanks. I’ve tried to send a DM but the bot just asks me general questions eg do I want to talk about household accounts. No-I just want to deal with a human being who might be minded to assist….

[R @rnew111]

@British_Airways just held for ages to speak to silver line and then hopeless. You have cancelled a day flight to DXB for my wife. Only option is overnight and not happy as sole female in economy. Would agree to premium but you’ve said no. Advice was to wait and see. Rubbish.

[R @rnew111]

@dpduk_ am so annoyed with you. Paid extra for morning delivery, watched the app from my home as the delivery got closer, to be told delivery not possible so now going to depot for tomorrow. Called to complain and refused to let me speak to supervisor. Rubbish. 1550 2208 376 464

[R @rnew111]

@currys what’s up with the warehouse and logistics? Expected a printer today and told you have issues so will have to wait another day or two? Could have collected or bought elsewhere if I’d known you couldn’t deliver on the promise when the order was placed.

[R @rnew111]

@lambeth_council Ok thanks. Have paid and emailed. Seems incredibly unfair to use a paper response in the holiday period to an online appeal?

[R @rnew111]

@lambeth_council please help? I have two PCNs which were unsuccessfully challenged. Was informed by post when on holiday (not online even though challenge is online) and now after 14 day reduced charge. Do I have to pay £110 x 2? Tried to call but can’t speak to anyone. Thank you

[R @rnew111]

@evianwater Great idea if they refill the refills! This one still empty after 30 minutes

[R @rnew111]

Update- money refunded and First Class empty so please don’t say overcrowded…..

[R @rnew111]

@Seatfrog what a shambles. Spent the morning bidding for an upgrade on 1400 Paddington to Bristol and thought I’d just won as auction ended. Money taken. You now say ended early so no upgrade. Didn’t end early at all. Wont bother again.

[R @rnew111]

Had a call from you BA but sounded weird and maybe a scam?

[R @rnew111]

@British_Airways have tried to get a response from you re an exec club issue but radio silence. Spoke on phone, we chat and DM here but still waiting. Was told each time that they couldn’t deal themselves and would refer to exec club. And then nothing…. Do they have own DM?

[R @rnew111]

@British_Airways Spoke to someone who couldn’t help. Refused to let me speak to a supervisor. Please help?

[R @rnew111]

@British_Airways and gently need to speak am stuck in Dubai and you have cancelled flight. Child at home. All numbers closed. Please help?