RoarBone.com

Your consumer feedback website. Have Your Say!

[RoarBone.com @roarbone]

RoarBone Feedback gave WPChill 1 star via @Trustpilot https://t.co/yoFnrdanxQ

[RoarBone.com @roarbone]

RoarBone Feedback hat WPChill über @Trustpilot mit 1 Stern bewertet https://t.co/hY11EGT8Q1

[RoarBone.com @roarbone]

Ich habe einen Monitor auf #eBay gekauft, und kurz nach der Zahlung wurde mein Konto ohne Angabe von Gründen dauerhaft gesperrt.

Ich habe versucht, die Bestellung innerhalb von 24 Stunden zu stornieren, aber der Verkäufer hat sie ignoriert und den Artikel trotzdem verschickt.

[RoarBone.com @roarbone]

Bought a monitor on eBay, then my account was permanently suspended right after payment with no real explanation.

Tried cancelling within 24 hours, seller ignored it & shipped anyway. Support was mostly automated replies with zero accountability.
Completely lost trust in #eBay

[RoarBone.com @roarbone]

@CristianRaiber @wpumbrella @AurelioVolle Hey @Christian — you're listed as a @DownloadMonitor developer on WordPress. Can you help? 11 days, no reply from their support desk about a 150% price increase. 😤
#DownloadMonitor #WordPress #WPPlugins #CustomerSupport #PricingTransparency

[RoarBone.com @roarbone]

@CristianRaiber Good luck with Christian, he won't even reply to support queries for @wpchillhq. about that eye-watering price increase. Still waiting... 🙄 It's a shame. Focus on your customers first. #DownloadMonitor #WordPress #WPPlugins #CustomerSupport #WordPressCommunity #WPDevelopers

[RoarBone.com @roarbone]

Update for Download Monitor has just dropped, at least we know the contributors (@wpchillhq , @AigarsSilkalns , Barry Kooij & Mike Jolley) are still active! 👀What's not so great? It's been 11 days with zero response from their support desk about that eye-watering price increase

[RoarBone.com @roarbone]

@CristianRaiber 8-Days. Could you please respond to our chat? We’ve been trying to reach someone at WPChill/Download Monitor, but our support requests have gone unanswered.

#CustomerSupport #SupportRequest #NoResponse #SaaS #HelpNeeded #Urgent #WPChill #DownloadMonitor

[RoarBone.com @roarbone]

@CristianRaiber Why has Download Monitor increased its price from $159/year to $398? Our customer has contacted your support team about this unusually high charge, but hasn’t received a response to either their 1st or 2nd email. Please respond. #CustomerSupport #downloadmonitor

[RoarBone.com @roarbone]

📦 169 days to receive an order. @SmallRig's customer service did resolve it in the end — but it took serious effort from both us and our customer to get there. Appreciate the fix, but that's a tough road. 🙏
#SmallRig #CustomerService #Shipping #RoarBone

[RoarBone.com @roarbone]

@silkalns Please can you assist? My customer has been a long-time user of Download Monitor by WP Chill and has recently experienced a significant price increase. They have contacted DM support x2 but have not received any response. Could you help us get in touch with WP Chill?

[RoarBone.com @roarbone]

@mikejolley, please can you help? My customer is a long-time user of Download Monitor by WP Chill, and they have just had a huge price increase. They have emailed DM twice and have not received a reply. Please can you help us get in touch with anyone at WP Chill? #pricingissues

[RoarBone.com @roarbone]

@CristianRaiber Does that justify why your yearly charge for Download Monitor jumped from $159 to $398 per year without warning?

[RoarBone.com @roarbone]

@CristianRaiber Could you please clarify why the price of Download Monitor has increased from $159 per year to $398? Our customer has already contacted your support team about this unexpectedly high charge, but we haven't received a response to either email. #downmonitor #saas

[RoarBone.com @roarbone]

Day 38 and still waiting... 😤
Ordered a @SmallRigGlobal cage from Calumet Photo on November 25th. Paid in full. It's now been over a month, and I still don't have it. #smallrig #calumet

[RoarBone.com @roarbone]

Day 38 and still waiting... 😤
Ordered @smallrig cage from @calumetphotode on November 25th and paid in full. It's now been over a month, and I still don't have it.

The frustrating part? Smallrig says the item is IN STOCK in Poland #Smallrig #calumet

[RoarBone.com @roarbone]

@Nakedfishgear @SmallRigGlobal Thanks, I can't believe it's been 38 days, and there's still no end in sight.

[RoarBone.com @roarbone]

Day 37 and still waiting... 😤
Ordered and paid for a @SmallRigGlobal Cage Kit from https://t.co/HpzpOIMzGV over a month ago. Still nothing. They're still advertising it on their website like it's in stock.
At what point does this become unacceptable?
#Calumet #SmallRig

[RoarBone.com @roarbone]

RoarBone Feedback gave SmallRig 1 star via @Trustpilot https://t.co/zBwLZQNLxx

[RoarBone.com @roarbone]

@SmallRigGlobal I know you promised that your Channel Sales team would reach out and requested my email address, but I haven't heard a word from them. Not the customer service I was hoping for.

[RoarBone.com @roarbone]

Another Delay with SmallRig Deliveries 😤
I'm once again stuck waiting for my ZV E1 cage from SmallRig with no clear delivery timeline. Unfortunately, this is becoming a pattern.
My last order was an RF 10C Portable Zoom LED Video Light took nearly 2 MONTHS for delivery #smallrig