Staff refused to ring Qantas colleagues in connecting airports to get some information on our buggy as they “won’t answer”. No empathy for the fact we have travelled with a young baby and are now without a pram or recognition of the level of stress this has caused.
@Qantas horrific customer service experience. Lost our 3 month olds buggy on Heathrow > Queenstown flight 1st Feb. Been back to airport chasing it’s whereabouts the past 3 days in a row with no communication, answers or even common courtesy from staff at face level - horrendous!