Rob Bissinger

[Rob Bissinger @robbitingo]

@VerizonSupport No I’ve spent enough time. Now I have to set it all up again and my important voicemails are apparently gone. I was contemplating moving my mobile service from ATT but now I’m contemplating moving everything to Comcast.

[Rob Bissinger @robbitingo]

So @verizon deleted and disabled my voicemail about a month ago. I found out accidentally. Over 2 hours on phone and chat with them and they can’t even tell me how or why. Are you sure you want their services?

[Rob Bissinger @robbitingo]

@AskTravelers My question was rhetorical. Obviously in my brothers case, Travelers is more interested in cash flow than refunding a customer’s survivors - or else the refund confirmed by Travelers, one on 9/11, the other on 10/1. Would have been received.

[Rob Bissinger @robbitingo]

Hey @travelers how long does it take to get a refund for my deceased brothers insurance policy. Do you prey on grieving relatives by withholding or delaying payment?

[Rob Bissinger @robbitingo]

@RepBrianFitz Release your FBI files!!!

[Rob Bissinger @robbitingo]

@AmericanAir Tried that…waste of time. Your delays cost me almost $2000, and callous gate staff couldn’t even offer us water at 4AM let alone food (had not eaten in 10 hours). Great night in Philly airport and another 24 hours until destination. Spare me the concern with no action.

[Rob Bissinger @robbitingo]

Our 10PM flight to Paris fR Phila @americanair 8/11, after 4 gate changes, 2 plane mech problems, a cancellation & AA rebooking gets us in Paris at 7:30 am 8/13. A 50 hr no-sleep journey and guess what, a no cost to AA request for us to rest in their Charlotte lounge - refused!

[Rob Bissinger @robbitingo]

Our 10PM flight to Paris fR Phila @americanair 8/11, after 4 gate changes, 2 plane mech problems, a cancellation & AA rebooking gets us in Paris at 7:30 am 8/13. A 50 hr no-sleep journey and guess what, a no cost to AA request for us to rest in their Charlotte lounge - refused!

[Rob Bissinger @robbitingo]

Will be calling the US Dept of Transportation concerning @americansir refusal to even discuss their callous response to stranding 300 people at 3:30AM in Philly a few weeks ago. A canned response from Chad who apparently sends the exact same message to everyone who lost $$.

[Rob Bissinger @robbitingo]

@NicholasGess @AmericanAir No hotel room at 4AM with the new booking at 10AM. Only alternative is find a comfy chair in the airport.

[Rob Bissinger @robbitingo]

@AAServiceDesk45 Fuck off

[Rob Bissinger @robbitingo]

@AAServiceDesk45 I tried that - they refused to even let us rest our heads in the charlotte lounge, wouldn’t refund the surcharges a few of us paid for extra legroom on the cancelled flight, wouldn’t allow us to sit together in the rebooking without paying a surcharge. Don’t pretend you care.

[Rob Bissinger @robbitingo]

And of course despite AAadvantage members advertisers getting free WiFi in board - no way Jose, at $35 you had to pay in order to notify friends/family we were returning to Philly at 4AM with nowhere to stay.

[Rob Bissinger @robbitingo]

Oh - and the lounge was virtually empty. Now THAT’S customer care!! BTW no hotel offered last night, no food offered despite it being readied and almost served on the plane, no drinks offered (all stores in the airport were closed when plane returned at 4AM).

[Rob Bissinger @robbitingo]

@AmericanAir I don’t see anything after I entered my booking number

[Rob Bissinger @robbitingo]

Cluster fuck at Philly with @AmericanAir - trip to Paris tonight AA745 cancelled after two planes had mechanical issues. Second plane went as far as Martha’s Vineyard and turned around. So a 10:05 flight returns to Philly at 4an and AA has nothing for anybody

[Rob Bissinger @robbitingo]

@AmericanAir So where are your eyes on the situation - everybody clocked out?

[Rob Bissinger @robbitingo]

@AmericanAir I guess you are saying we’re SOL too huh?

[Rob Bissinger @robbitingo]

@AmericanAir So now hundreds waiting for two agents after every body on staff at the gate said fuck ofc we’re going home.

[Rob Bissinger @robbitingo]

@AmericanAir Oh and your desk staff is going home leaving hundreds lost