Robb Sayers

Performance, culture & OD specialist. Fellow of the Learning & Performance Institute (LPI). 👍 Craft Beer🍺+ Steak 🥩+TottenhamHoveAlbion⚽️

[Robb Sayers @robbsayers]

@railandroad @GoviaThame73211 @TransportFocus @penaltyservices @RailOmbudsman

[Robb Sayers @robbsayers]

@GoviaThame73211 🚞😤 Utterly appalling from the officious revenue protection officers at #haywardsheath #Railway station today. £108.80 penalty for my 16yo son, despite having a rail ticket. He mistakenly has a 16<25 instead of a 16<17 railcard which apparently is not valid! 😖

[Robb Sayers @robbsayers]

@railandroad

[Robb Sayers @robbsayers]

@GoviaThame73211 @RailOmbudsman
Disgusting treatment to 16yr old student travelling with reduced ticket (Haywards Heath <> Brighton). He had the 16-25 railcard and not the 16-17 one which apparently does not offer the same discounted fare. £100 fine 😖. Confused, upset, skint.

[Robb Sayers @robbsayers]

@JoshHassan10 @VodafoneUK Running again now

[Robb Sayers @robbsayers]

@VodafoneUK how do I pursue compensation due to loss of earnings due to the outage yesterday? With home broadband and 2 x Vodafone mobile contracts it was a real disruption. Thanks

[Robb Sayers @robbsayers]

Energy prices going ⬆️ again in April 👎

Anyone know what the point in @ofgem is? Customers continuing to be hung out to dry, in the wet.

@MartinSLewis @MoneySavingExp

[Robb Sayers @robbsayers]

@HHTFC Noted 👍

[Robb Sayers @robbsayers]

SERIOUSLY impressive setup @HeathRugbyClub this afternoon in their new state of the art bar & clubhouse. Well done to all involved in making it happen 👏

[Robb Sayers @robbsayers]

What’s the point in @ofgem 💁🏻‍♂️

[Robb Sayers @robbsayers]

@Hertz49i Thanks, I’ll provide on DM but also keep this thread open (preserving privacy of course) so others can see your proposed resolution. Thanks

[Robb Sayers @robbsayers]

@Trip @WhizzAir Thanks Ricky, DM sent. Also, I understand the attraction in taking bad customer experience off the main feed so will keep others informed here also on progress (omitting any data privacy information of course)

[Robb Sayers @robbsayers]

@AgentSusanwell I’m not sure there is much point Susan. We were thoroughly let down at the last minute with no apology whatsoever. Faith lost in @Enterprise

[Robb Sayers @robbsayers]

@AmericanAir Is 1 month your usual turnaround time?

[Robb Sayers @robbsayers]

@AmericanAir can someone please look into AA Ref#1-33827444531 and get back to me. I was getting help and now radio silence 😒

[Robb Sayers @robbsayers]

You @VasBlackwood - do you still do the London Krays tour? We did it a few years back and would love you to take us around again!

[Robb Sayers @robbsayers]

@HHTFC RIP Simmo. True club man and legend

[Robb Sayers @robbsayers]

@TommyHilfiger No you don’t. We’re going round in circles here. Admit it publicly- @TommyHilfiger do not value customer loyalty

[Robb Sayers @robbsayers]

@TommyHilfiger 😖 Disgrace that @TommyHilfiger will not honour an exchange for these flimsy glasses 🕶️ ($150+) as I did not keep the receipt after purchasing in #USA  around Christmas. Buyer Beware! Poor #CustomerExperience #CustomerService

[Robb Sayers @robbsayers]

@TommyHilfiger I sent a DM in hope you can resolve. Will then update this tweet per your response