Robert Kay

[Robert Kay @robertskay]

@marksandspencer @MachinStuart1 @RetailWeek suggest someone urgently review the call I just took from M&S “customer service”. Arrogance and rudeness beyond belief.

[Robert Kay @robertskay]

@marksandspencer @MachinStuart1 I know the customer service is outsourced now but when neither they nor the store can help and point at each other, it’s pretty poor. 4687471 is reference they gave when they stopped trying to help.

[Robert Kay @robertskay]

@marksandspencer Not possible to DM you with the settings you have on X

[Robert Kay @robertskay]

@gamma_uk @Ofcom @TechCrunch morning Gamma UK. You don’t seem able to respond to important messages/voicemails for some reason. Beneficial to contact me soonest. Thanks

[Robert Kay @robertskay]

@MicrosoftHelps @TechCrunch @thetimes Five days on and no contact, no resolution, and clearly no care. No wonder GSA driving significant discount. Absolutely shocking @Microsoft

[Robert Kay @robertskay]

@MicrosoftHelps @TechCrunch
shocking service in UK after Microsoft compromised my account security , four different ‘agents’ not one knows FIDO2, and all disconnected chat when out of depth. #7090213189

[Robert Kay @robertskay]

@MicrosoftHelps @TechCrunch @thetimes I did. They were not adequately trained. Unable to resolve. I am now preparing a background piece for a press article. Obviously this lack of staff training onFIDO2 has already had implications for HMG security codes. Will reach out to Vasu Jakkal for comment. Thanks

[Robert Kay @robertskay]

@MicrosoftHelps @TechCrunch @thetimes @vasujakkal @MicrosoftHelps Would welcome her observations when she has time

[Robert Kay @robertskay]

@MicrosoftHelps Useless. Basically take customer offline and tell them to try again with the staff who haven’t been properly trained on basic security. You should be ashamed Microsoft.

[Robert Kay @robertskay]

@VodafoneUK @Ofcom @MartinSLewis [email protected] @VodafoneGroup @Ofcom Tobi and all other CS channels failing. Repeatedly. Really poor show. I will be leaving and taking all accounts with me.

[Robert Kay @robertskay]

@VodafoneUK @Ofcom you really need to train your Egyptian call centre better. You are setting these people up to fail. Cannot handle simple credit for late broadband instal. #7077320202

[Robert Kay @robertskay]

@VodafoneUK @Ofcom Over one week and still no action. #justaskonce but @VodafoneUK didn’t say how long to answer after asking. @MartinSLewis is this a trend?

[Robert Kay @robertskay]

@MachinStuart1 @marksandspencer your outsourced overseas call centre instruction - “it wasn’t ordered online so go back to store”

[Robert Kay @robertskay]

@marksandspencer seriously poor service. Wow have you gone downhill. Product leaks, shopping bag & goods within ruined. SAfrican call centre useless. Silverburn store Glasgow unavailable. Get it together please.

[Robert Kay @robertskay]

@marksandspencer seriously poor service. Wow have you gone downhill. Product leaks, shopping bag & goods within ruined. SAfrican call centre useless. Silverburn store Glasgow unavailable. Get it together please.

[Robert Kay @robertskay]

@NaimAudio hey what happened with support for Muso Qb 1st gen? Did you just walk away from those that first supported you. Your recent firmware update means no more radio. Shocking. And website doesn’t even list Muso Qb 1.
Avoid this brand.

[Robert Kay @robertskay]

@parcelforce @ofcom @RoyalMailHelp @cijournalism one week on, no package. Nairobi customer service calls at midnight/3am/6amin. Parcelforce incorrectly implicate local Post Office manager for losing package. After delivering to wrong place. Parcelforce Mike gone very quiet. Fail.

[Robert Kay @robertskay]

@RoyalMailHelp @parcelforce @Ofcom why send texts asking for customer delivery information only to ignore them. Repeatedly. NB Keith WilliamS@IDS TD2977995. Not good enough sorry.

[Robert Kay @robertskay]

@ParcelforceMike Can’t hear you Mike.