@GNRailUK Complete joke. No warning at the stations on the way into London. Full compensation required for all out of pocket expenses. You should be ashamed of your comms and service.
@TheRAC_UK now 22 hrs since first reported breakdown. Still stuck with the vehicle and waiting for recovery/ hire car. This could have been handled so much better but it seems nothing happens without escalation and even then the information is wrong or advice poor and action slow