Robinson Chakravarthy Gabriel

Cognizant|AI Enthusiast|AI Agents - Developer

[Robinson Chakravarthy Gabriel @robinson2403]

Deeply disappointed and mentally drained by my Tata Safari 2024 Red Dark Edition ownership experience.

As an NRI, this entire experience has been even more frustrating and stressful. I trusted Tata Motors and invested in a premium SUV expecting reliability, safety, and peace of mind for my family during my time in India — instead, I am dealing with unresolved technical failures and constant uncertainty.

My vehicle has been stuck at the service center for over 15 days due to an unresolved SCR/NOx fault (P14B0-19), along with recurring power loss and burning smell issues.

Despite replacing:

- ECU
- Wiring Harness
- NOx Sensor
- SCR-related components (temporarily swapped from another vehicle for testing)

the SAME fault continues even after multiple test drives covering more than 500 km. I am facing this issue for more than 2 months.

A High Alert complaint has already been active for over 9 days, yet there is still no concrete resolution from Tata Motors.

I want to make it clear that I do not blame the service center staff — they appear to be making sincere efforts. However, the issue now seems to be rooted at the Tata Motors technical/product level itself.

What makes this situation even more frustrating is that the loaner Tata Nexon provided also feels unsafe to drive due to noticeable wobbling, poor suspension, and braking concerns. This is unacceptable for a customer already dealing with a serious unresolved vehicle problem.

When we requested a proper replacement vehicle, instead of reassurance or a meaningful solution, I was offered ₹1000/day compensation. Frankly, this feels insulting when my family’s safety, confidence, and peace of mind are already compromised.

At this point, I am no longer interested in a temporary loaner vehicle.

What I expect from Tata Motors now is transparency, accountability, and a permanent resolution.

Can Tata Motors officially assure:

- that my engine will not face future damage?
- that the SCR/emission system will not fail again?
- that my family’s safety is not at risk?

If Tata Motors cannot confidently resolve this issue permanently, then the company should seriously consider buying back the vehicle and providing fair compensation for the stress, inconvenience, repeated breakdown concerns, and safety risks caused.

Customers invest in a premium SUV expecting reliability, trust, and peace of mind — not to become part of ongoing experiments for unresolved technical failures.

Requesting immediate intervention from Tata Motors senior management and the technical escalation team.

@TataMotors @TataMotors_Cars @TataCompanies #TataSafari #TataMotors #CustomerExperience #SCRFault #BS6 #Automotive

[Robinson Chakravarthy Gabriel @robinson2403]

@praveenram1983 Ok sure. Thank you.. Let me DM them.

[Robinson Chakravarthy Gabriel @robinson2403]

Deeply disappointed and mentally drained by my Tata Safari 2024 Red Dark Edition ownership experience.

As an NRI, this entire experience has been even more frustrating and stressful. I trusted Tata Motors and invested in a premium SUV expecting reliability, safety, and peace of mind for my family during my time in India — instead, I am dealing with unresolved technical failures and constant uncertainty.

My vehicle has been stuck at the service center for over 15 days due to an unresolved SCR/NOx fault (P14B0-19), along with recurring power loss and burning smell issues.

Despite replacing:

- ECU
- Wiring Harness
- NOx Sensor
- SCR-related components (temporarily swapped from another vehicle for testing)

the SAME fault continues even after multiple test drives covering more than 500 km. I am facing this issue for more than 2 months.

A High Alert complaint has already been active for over 9 days, yet there is still no concrete resolution from Tata Motors.

I want to make it clear that I do not blame the service center staff — they appear to be making sincere efforts. However, the issue now seems to be rooted at the Tata Motors technical/product level itself.

What makes this situation even more frustrating is that the loaner Tata Nexon provided also feels unsafe to drive due to noticeable wobbling, poor suspension, and braking concerns. This is unacceptable for a customer already dealing with a serious unresolved vehicle problem.

When we requested a proper replacement vehicle, instead of reassurance or a meaningful solution, I was offered ₹1000/day compensation. Frankly, this feels insulting when my family’s safety, confidence, and peace of mind are already compromised.

At this point, I am no longer interested in a temporary loaner vehicle.

What I expect from Tata Motors now is transparency, accountability, and a permanent resolution.

Can Tata Motors officially assure:

- that my engine will not face future damage?
- that the SCR/emission system will not fail again?
- that my family’s safety is not at risk?

If Tata Motors cannot confidently resolve this issue permanently, then the company should seriously consider buying back the vehicle and providing fair compensation for the stress, inconvenience, repeated breakdown concerns, and safety risks caused.

Customers invest in a premium SUV expecting reliability, trust, and peace of mind — not to become part of ongoing experiments for unresolved technical failures.

Requesting immediate intervention from Tata Motors senior management and the technical escalation team.

@TataMotors @TataMotors_Cars @TataCompanies #TataSafari #TataMotors #CustomerExperience #SCRFault #BS6 #Automotive

[Robinson Chakravarthy Gabriel @robinson2403]

@SrinivasanSS52 That’s true.

[Robinson Chakravarthy Gabriel @robinson2403]

@TataMotors_Cars @TataMotors Please show some empathy and accountability towards your customers. After countless follow-ups and no concrete resolution, the frustration is becoming unbearable.

Customers should not feel trapped after purchasing your vehicles, as though they no longer have choices once serious issues arise. We invested in your brand with trust, expecting reliability, safety, and support — not silence and uncertainty.

[Robinson Chakravarthy Gabriel @robinson2403]

Today, I got an inspiration to work hard.... Thanks to my Uncle Mr. John Kennedy...

[Robinson Chakravarthy Gabriel @robinson2403]

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