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official support account for @dbrand

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Get back to work.

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@chasingsreams @dbrand Got it. We'll be in touch shortly via email.

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@chasingsreams @dbrand Definitely not normal. If you can provide us with your Order #, we'll be able to investigate further and get this resolved for you.

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@teddward_ @dbrand Not yet, anyways. We may eventually bring Something to the Duo, if we see sufficient demand for it.

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@JayKhimani @dbrand No, our products are only officially available in Europe via our website.

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@chasingsreams @dbrand Import fees can be levied by your government on international shipments, depending on the value of the goods being imported into the country. Let us know your Order # and we can look into this further for you.

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@KingPitman28 @mattswider @dbrand iPhone Duo Grip preorders have started shipping out, though some Case skin designs still need to be finalized before those orders can be dispatched. Let us know your Order # and we can take a look at the current status.

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@DARTH_REAPER66 @dbrand We just published our Grip tutorial today: https://t.co/IfRTCDYMSN

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@Leo_Rehberg Maybe.

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@kirifate @oneuios Definitely doesn't sound normal. If you haven't already, send us an email and our Support Robots can investigate further: https://t.co/4nDc1UiIRt

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@beardboss20 @dbrand Preorders with an October shipping timeframe are on track to ship out by the end of the month.

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@Raised_By_Time @dbrand iPhone Duo Grip preorders started shipping out today. As long as your preorder has a shipping timeframe of October, you should receive a shipping confirmation email with tracking details shortly. Appreciate your patience.

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@ashliereverie Submit a ticket under the "Change My Order or Address Details" category and our Support Robots can take care of this for you: https://t.co/4nDc1UiIRt

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@rxninjja @dbrand No immediate plans to bring MNML to the Duo.

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@sriduttlanka https://t.co/fks53cK2md

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@sriduttlanka @dbrand We design the cutouts on our cases to fit as tightly around the camera lenses as possible. As a result, we do not recommend installing additional camera lens protectors as they likely will not fit under the Tank.

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@sriduttlanka @dbrand We design the cutouts on our cases to fit as tightly around the camera lenses as possible. As a result, we do not recommend installing additional camera lens protectors as they likely will not fit under the Tank.

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As long as the Joy-Lock Grip is correctly installed (with the bottom lip properly seated over the edge of the controller), it should not disconnect from the Joy-Con. If you continue to experience issues after reinstalling the Grip, reach out to our Support Robots and they can investigate further: https://t.co/g1h01Jkbht

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@Vyyyper @CesarMont94 @J_dev363 @dbrand Be sure that the code entered on our website matches the one on the provided card exactly, including the dashes and correct casing. If the code continues to give you trouble, contact our Support Robots and they can get this resolved for you: https://t.co/4nDc1UiIRt

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@BKeyOn92 @dbrand If you own a lighter iPhone, the included Camera skin can be installed under the Tank to help make the areas surrounding the camera lenses more seamlessly blend in with the case.

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@timothyting_ @dbrand https://t.co/hAtlc2TO6l

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@timothyting_ We'll follow up via your Support Ticket with a full status update.

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@timothyting_ We'll follow up via your Support Ticket with a full status update.