Rob Risany

[Rob Risany @RobRisany]

Waldorf Astoria casa marina key west. Good location - but way over priced. Black mold in shower. Floors dirty, elevator barely works. @HiltonHotels you should be ashamed.

[Rob Risany @RobRisany]

And it seems that @tdstelecom after 3 cancelled appointments, 6 customer service calls including three hang ups, in which there was no ability to escalate to a manager, confirmed an appointment for… the wrong address… again. Who thinks @Xfinity would be a better option?

[Rob Risany @RobRisany]

Have been trying to get @tdstelecom in Knoxville area to install service for 30 days. Have had three appointments cancelled without warning. Think the ceo needs to fire someone.

[Rob Risany @RobRisany]

Have been transferred now six times by customer service agents- after being hung up on now three times. @tdstelecom : giving the IRS a run for its money. It’s going to be fun using this as an example in a keynote on customer experience. Now it’s almost entertaining. Stay tuned!

[Rob Risany @RobRisany]

Just experienced the worst customer service in my life at the @sonicdrivein in lenoir city TN. Charged us for the wrong items and then yelled at us for not being satisfied. My daughter felt threatened. Unbelievably rude.

[Rob Risany @RobRisany]

#saschat - final thought on @analytics @platform technology: if data is radiation from the sun - analytics turns it into energy you can use. without a #platform your just going to get burned. #iamintel

[Rob Risany @RobRisany]

#saschat a5 until the people setting business goals use true #analytics driven metrics for success -- from everything from sales targets to employee performance, self service analytics will be biased without a #platform in place to force common data views

[Rob Risany @RobRisany]

#saschat a5 - Self service #analytics is only as good as the people using the tools. I fear many don't know basic #statistics principles and will instead obfuscate reality for their own ends. "Buy a yellow car... it doesnt get stolen as much."

[Rob Risany @RobRisany]

#saschat a4: Four attributes of any solid #analytics #platform: #containers, #API s, #cloud enabled, #edge connected. Miss one and you're attacking problems with one arm tied behind your back! #iamintel

[Rob Risany @RobRisany]

@paulj153 @thoughts_Ash #saschat Paul - the "rush" is a real problem. Jumping too far up the #hypecycle in #analytics can bury your firm in #buzzwords with no results

[Rob Risany @RobRisany]

#saschat A4 - #analytics #platform technology is critical to enable a common data experience across both #vendor and #opensource tools. No #platform no #Governance #iamintel

[Rob Risany @RobRisany]

@StewartGretchen @saschat agree Gretchen that #explainableai will be a foundational technology to support viable #analytics programs

[Rob Risany @RobRisany]

#saschat A2 / A3 - case studies of #analytics #platform success are intrinsically tied to decision makers desire to move faster than competition and drive #innovation. @usaa has always been a major #customerservice leader because of their early adoption of #AI in Contact Center

[Rob Risany @RobRisany]

#saschat a2 - #analytics #platform approaches accelerate analytics adoption, and ensure transparency and one version of the truth. Wouldn't it be nice if major #government issues had data transparency?

[Rob Risany @RobRisany]

@Olivier_Penel #saschat of course one could ask whether this is a condition of 2030-- or was it actually already emerging in 2010? the #earlyadopters of #analytics #platform technology got way ahead of competition and have survived a lot of market change.

[Rob Risany @RobRisany]

#saschat A1 -- #analytics is a topic which every university student is learning about -- i'd expect a massive uptick in #management methodologies which are #analytics driven. Think #OKRs on steroids! at least that's what's going on @intel

[Rob Risany @RobRisany]

#saschat A1 - the #analytics driven company in 2030.. will be a company that's still in business. If you aren't doing analytics everywhere, your are a target for #disruption.

[Rob Risany @RobRisany]

@patrichards a cool crisp morning in Knoxville TN -- seems #analytics is a southeast thing! #iamintel #saschat

[Rob Risany @RobRisany]

@patrichards #saschat the master of #intelai in the house mr Richards!

[Rob Risany @RobRisany]

#saschat happy to be here for todays chat on analytics.