Rob Winnig

Senior Portfolio Solutions Engineer #presales @nicecxone @nice #callcenter #mpower #historicalfiction #minnesota #twins #vikings 🖖
retweet≠endorsement

[Rob Winnig @robwinnig]

Thanks to @YahooFinance for a great interview with our CEO @BarakEilam about how advances in artificial intelligence are paving the way for seamless customer experience interactions. 

Watch the interview >> https://t.co/SCrJsY6hPd

#ArtificialIntelligence #CustomerService

[Blk & Missing FDN @BAM_FI]

St. Paul, MN: 22y/o Ashauntae Aaron was last seen on April 9 at the Oxboro Urban Rentals, located in the 200 blk 7th St., W.

Ashauntae's family believes she's a victim of exploitation and being held against her will.
#HelpUsFindUs #AshauntaeAaron @MinneapolisPD

[Rob Winnig @robwinnig]

Psst… 👋 in the new @forrester Wave™ for CCaaS, Q12023, NICE is named a leader in #CCaaS 🤩
Get your complimentary copy. 👉 https://t.co/FAkIYqYOAq

[Rob Winnig @robwinnig]

Sign up for a free analyst consultation and walk away with the insight you need to set your business apart from your competitors - only at Interactions 2023.

Spots are limited so register now 👉 https://t.co/Uuv1Xf6i1q

#NICEi23 #CustomerExperience

[Rob Winnig @robwinnig]

Registration is open!

Everything you need to know about the latest innovations in digital, self-service and AI for CX. All at one phenomenal event.

Register today and get limited early-bird pricing ➡️ https://t.co/4kQZuNdtPe

#CustomerExperience #NICEi23

[Rob Winnig @robwinnig]

Eigenore vermeiden. Die mobile Schichtwechselplanung von NICE CXone bietet den Mitarbeitern mehr Flexibilität und weniger Stress  https://t.co/rRVD5LzfJm
#MitNICECXone

[Rob Winnig @robwinnig]

Imagine giving your customers exceptional CX without them having to say a thing. This is what proactive service is all about. There are no guessing games or “what ifs.” Your data does the talking.

Read the latest from @lauralbassett >> https://t.co/lIgG8BBBlU

#CXi

[Rob Winnig @robwinnig]

You deserve CXi that can actively help manage workflow, not add to it. We agree with @TheJuanitaColey, that managing work-life balance is paramount. 
https://t.co/h0uPtVznml
#TurnAgentsintoSUPERSTARS #WithNICECXone

[Rob Winnig @robwinnig]

End summer on a high note by checking out these top 10 #CX resources full of tips and best practice examples for successful onboarding and continued employee engagement >> https://t.co/CulJi9wzz5 #CXone

[Rob Winnig @robwinnig]

Playing telephone as a kid is fun. Playing telephone with three different customer service agents --- not so much. Quit playing games with your #CX by creating #selfservice tools that put the fun back into CX. Read our report today >> https://t.co/BT7RWlbc3C

[Rob Winnig @robwinnig]

We’re now working together with @IBM to make it even simpler to build, deploy, and scale AI-powered virtual voice agents within your contact center, without writing a line of code. Learn more about our leadership in conversational #AI and CCaaS >> https://t.co/nvjc1lGiiG
#CXone

[Rob Winnig @robwinnig]

Learn how @FifthThird Bank used AI to Capture the Voice of its Customer to measure improved customer sentiment across all customer interactions, while reducing costs >> https://t.co/YqFTxrwU6g

#AI #CustomerSatisfaction #CustomerExperience #ContactCenter

[Rob Winnig @robwinnig]

50% of customers who begin with self-service channels are transferred to a live agent, so prep your agents to provide the best possible experience for customers. Learn more >> https://t.co/pNr6NwNM2o #CXone #EmployerofChoice

[Rob Winnig @robwinnig]

Learn how to build a world-class team of remote agents. Read more >> https://t.co/0ummr6B5KZ #CXone #contactcenters #EmployerofChoice

[Rob Winnig @robwinnig]

A good grasp on how one’s role, responsibilities and job performance align with business goals is the No. 1 contributing factor to high #contactcenter employee engagement. Learn more >> https://t.co/0rdZ71Iolf #CXone #EmployerofChoice

[Rob Winnig @robwinnig]

The NICE 2022 #Digital-First Customer Experience Report found that although 95% of companies report a major increase in self-service requests last year, 81% of consumers still want more self-service options.

What's next for #CX? Read more here > https://t.co/9OZXtXaM7W

[Rob Winnig @robwinnig]

@ChimericalCorp1 Hi I have a question

[Rob Winnig @robwinnig]

We are beyond excited to share that #iLive22 will welcome award-winning actor, filmmaker and world-renowned humanitarian, George Clooney, to the stage on May 25.  

Don't miss your chance for a front-row seat! Register now >> https://t.co/zqIyXCXpB2

#MakeExperiencesFlow

[Rob Winnig @robwinnig]

NICE is a proud sponsor of Enterprise Connect 2022! Visit the #NICE Booth for a $50 Amazon gift card raffle and demos of #CXone, the #1 #cloud #CX contact center platform!  

Join us March 21 - 24 >> https://t.co/IwGQVYh2oq
#EC22 #contactcenters