Robin

IT Geek, Designer, Writer, Blogger, Biker, Professional Speaker, Former CTO, Gamer CS:GO

[Robin @robypub]

@PSPCLPb Revert what? The year when you gonna fix? Your babus needs to get out from comfort zone

[Bakchod Bastards @BakchodB]

@NotionHQ is pulling some serious dark patterns to squeeze more money out of users.
When you go to buy a subscription on ios, they don’t clearly show you everything that’s missing from each plan. You’d naturally assume the “top” plan unlocks everything. Nope.
I wanted to use Dashboards → so I figured I’d just upgrade to Business. Sounds reasonable, right?
Except there’s no option to upgrade and pay the difference. The bot literally told me I have to wait until my current subscription ends. So now I’m stuck for a full month… or I have to pay for two subscriptions at once.
Absolutely horrible UX.
Quick questions for @notionhq:
1. Why do the plans differ between web and mobile? (Not even talking about price)
On web, AI is in Business. On mobile it’s listed under “Pro + AI”. Users will assume its a business plan and guess what it costs same as business plan on web but guess what its not business plan. How is a normal user supposed to understand what they’re actually buying?

This feels less like thoughtful product design and more like intentional confusion to milk money.

#BadUX #DarkPattern #Fraud

[Robin @robypub]

@BaazBal 42

[Robin @robypub]

Thank you mr. Sunny chauhan @policybazaar for opening my eyes and despite ajay and lokesh assurance not getting any call

[Robin @robypub]

@policybazaar can spam you for calls but when you need to speak with them the guy wont even bother to call, i have been trying to get in touch with my renewal advisor from last 30 days, he don’t have any time for calling. Wonder what will happen on claims

[Robin @robypub]

@PUMACare @PUMACare @PUMA no one reads the messages at your end. Atleast see it in 24 hours. This is how pathetic your customer service is, no wonder your stores are incompetent

[Robin @robypub]

@PUMA I made full payment at your store after being promised next-day delivery for my size. It’s been 4 days and I’ve only heard excuses. Please look into this — this isn’t how a brand like Puma should treat its customers.
Store: 7 Phase, Mohali

[Robin @robypub]

@PUMACare

[Robin @robypub]

@AjioCares What a bunch of bots with autoreplies

[Robin @robypub]

@AjioCares This is pure scam!! Put a sale and users place an order and then cancel it and force user to buy at higher price

[Robin @robypub]

@JioCare Bunch of bots trying to reply rather than invest your time and resolve my complaint? No? Thats pathetic JIO is

[Robin @robypub]

@JioCare What a pathetic experience seems like im chatting with bots with no empathy @JioCare pretty useless twitter team

[Robin @robypub]

@JioCare From last 6 days where you were? Its just all bits replying!! This is horrible after sale service

[Robin @robypub]

@JioCare Keep doiing cut copy paste rather than your job

[Robin @robypub]

@JioCare No, i cannot wait 6 days to resolve a complaint. Please disconnect and refund my money

[Robin @robypub]

@JioCare No, you don’t do anything!! I specifically asked on the day of call that make sure the guy visits but no one. This shows how pathetic @JioCare is and their afterservice

[Robin @robypub]

@JioCare Visit was scheduled for 2nd December but your engineer rejects the reservation. You guys don’t know how to hold a reservation!! Please disconnect my connection. @JioCare

[Robin @robypub]

@sadaanira They are bunch of bots nothing more or less. Zero Empathy and accountability and on top of that they have audacity of lying to people !! #AirtelFail

[Robin @robypub]

@Airtel_Presence An extreme lie, you haven’t responded in DM. This is how you guys make fool of your customers