rocketgardens

[rocketgardens @rocketgardens]

@bijouxannyse Dear Annyse

Thank you for contacting us.

I have checked and can see that your order is currently scheduled for dispatch.  This means your order has been booked in with our packhouse and should be dispatched within the timescale given in your "Scheduled for dispatch" e-mail p...

[rocketgardens @rocketgardens]

@In2TheGreen Hi Green,

Thank you for contacting us.

All of our vegetable and herb plants are grown from seed in our polytunnels and are certified organic.

We only grow plants using untreated seeds which are non-GMO.

Our fruit plants come from a supplier and they are naturally grown, fr...

[rocketgardens @rocketgardens]

@TaniaMa32972755 @sneintonprimary @EcoSchools This is lovely to see. Thank you :)

[rocketgardens @rocketgardens]

@Digifem @GWandShows @TheMontyDon @TheGreenPatch1 @srkitchengarden Hi there,

We are still trying to catch up with customer service enquiries following the sudden influx that happened recently. We are very sorry that we're unable to respond promptly and we are going as fast as we can to try and address all queries.

As we are still behind, we...

[rocketgardens @rocketgardens]

@squidama Hi Lydia, Thank you for your message, unfortunately we have not received any previous correspondence. Please email us at [email protected] with your order number and we can assist you further.

[rocketgardens @rocketgardens]

@katrinnas Hi there,

We are still trying to catch up with customer service enquiries following the sudden influx that happened recently. We are very sorry that we're unable to respond promptly and we are going as fast as we can to try and address all queries.

As we are still behind, we...

[rocketgardens @rocketgardens]

@squidama Hi there,

We are still trying to catch up with customer service enquiries following the sudden influx that happened recently. We are very sorry that we're unable to respond promptly and we are going as fast as we can to try and address all queries.

As we are still behind, we...

[rocketgardens @rocketgardens]

@PopGrovePPG I have checked and can see that your order is currently with our packhouse, due to be shipped in the next week.

We normally ship orders out between Monday to Thursday. Sadly due to the way our packhouse operates and the high volume of orders they ship each day, we are un...

[rocketgardens @rocketgardens]

@PopGrovePPG Hello there,

Apologies for the automated response, but we just wanted to let you know that we have received your query and we haven't forgotten you. We have received a sudden and unexpected flurry of queries following a few technical problems with our picking/packing processe...

[rocketgardens @rocketgardens]

@JTA_Fire Hi Jonathan, please email us at [email protected] and we can help you further. Kind regards, Sarah

[rocketgardens @rocketgardens]

@NadieneGower We are sorry to hear this, please pop us an email at [email protected] and we can assist you further. Best wishes Rocket Gardens

[rocketgardens @rocketgardens]

@AnnaKHB , we have replied to all queries from Friday. Did you email [email protected]? If so, please could you provide us with your order number so we can check we have received your email and why you have not received a response. Thank you!

[rocketgardens @rocketgardens]

@AnnaKHB Hi Anna, we are sorry to hear there has been a problem. We currently aim to reply to all queries within 24 hours, although it may be a little longer than this if we receive your email close to or over the weekend - but we will reply to your email and get this resolved for you ...

[rocketgardens @rocketgardens]

@Grandcanyonnext I'm afraid we do not have a phone line but if you email [email protected] one of our Customer Service Team will be in touch with an update!

[rocketgardens @rocketgardens]

@VbBoynt Hi Scribble.🇬🇧👑Back, I'm afraid we do not have a phone line. Our delivery information is on our website here: https://t.co/je2dZZl54R

If you have any questions or feel your order has been unusually delayed - please email our [email protected] one of our Custom...

[rocketgardens @rocketgardens]

@mePT Hi Polly, we do not have a telephone line I'm afraid but if you pop an email to [email protected] we will get back to you as quickly as possible!

[rocketgardens @rocketgardens]

@cosmos_dazzler if ordering wildflowers today, we would estimate dispatch by late May!

[rocketgardens @rocketgardens]

@MarkyOatcake we are so pleased to see the plants arrived safely! Happy Growing :-)

[rocketgardens @rocketgardens]

@ajjmcd Hi Andrew

We are extremely sorry to hear your plants arrived in this condition, this is definitely not our usual standard.

We understand your disappointment and we are sorry to hear you have had to experience this.

Please can you email us some photos of the plants and we ca...

[rocketgardens @rocketgardens]

@lauralarue @OliDugmore Hi Laura, thank you for your message. How can we help you today? Best wishes, Sarah