@O2 Hey there.... this is exactly what I mean - this has been tried previously but no different. He needs to speak to someone physically - I’m surprised and frankly disappointed you didn’t understand that from my first message - this is where reputable customer service comes in...
@O2 any chance of some help please? My father in law is having real difficulties with trying to talk to someone ref his service - supposed to have full coverage at his house yet continually cutting out. He’s had great service before but the lack of human interaction is rubbish!
@bt_uk Thanks Jordan. Just sent message. Previously no bad experiences but the recent lack of customer care has been appalling - hope this can be sorted to restore my confidence in you!