@virginmedia you're going to regret asking that! chatted to your support team and when they couldn't explain why your system was coming up with an incorrect bill amount, i got the response below. 10/10 for utterly useless, well done again.
@virginmedia you've set a new low! had made an online booking to move my broadband today earlier in the week. got the message "your moving request's been sent". just chatted support to find out what time and of course there is no record of my move request! well done again!