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He proceeded to tell that Amazon recognised my transaction as a "robotic transaction" because I copy pasted the IEMI number and hence the problem. Now robots are involved apparently. This is the most professional advice I got from your executive.
The executive had the audacity to tell " ask your friends".
Is this how Amazon customer support works? He then told I'll give you another option cancel the order and place it again this time type the IEMI number correctly.
After getting in touch with one of your executives. I was on call for 90 mins and the best solution I got was that "pay the value of the phone to be exchanged and take delivery if it's that important" and I asked him how do you expect me to arrange 7.5k immediately.
1. First delivery was attempted on May 10th at 11 am approximately. The delivery executive who was assigned refused to take the device stating that there's no box I showed him the guidelines of the exchange policy and it doesn't state that I need to provide a box.
So I had a discount of 9850 and chose the no cost EMI option. That's the only reason I placed the order for a high end device. Being an Amazon prime customer I was assured delivery the next day i.e 10th May.
The worst customer support I have ever experienced.
I have placed an order for a "one plus 9r" device on 9th May using the exchange device option. My device is a redmi note 7 pro. Which had an exchange value of 7850. And another offer said 2000 cash back on SBI credit card.