Roku Support

Official @Roku support helping customers between 5am-7pm PT

[Roku Support @RokuSupport]

If you can't access The Roku Channel, please try again later. Thanks for your patience as we get this fixed. Updates: https://t.co/mxCNxoXEvn

[Roku Support @RokuSupport]

@ashubert Hi there! We're sorry for the inconvenience this has caused. We'll need to gather a bit more information so we can investigate this further. Please send us a DM, and we'll check into this right away! https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@CatLady_Anne Hi Anne! Ads appearing on your Netflix account aren’t controlled by Roku. Please contact Netflix support at https://t.co/KEMi8x3n2Y for assistance with ad management. If you need further assistance, feel free to DM us! https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@lizzz_martucci Hi Liz! If the Netflix app keeps crashing, try restarting your device: Settings > System > Power (if available) > System Restart. Here’s a helpful link: https://t.co/8gQqaIvB0p. If it’s still not working, please DM us and we’ll help further!📩 https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@LarryLeeMoniz Hello Larry! Autoplay is an app feature managed directly by YouTube, you'll need to reach out to the app provider for help with that. Let us know if you need anything else!

[Roku Support @RokuSupport]

@Lolita26117349 Hello, Lolita! We'd like to check it for you. Send us a DM so we could discuss more about it! 📩 https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@ashubert Got it! When Private Listening is turned on, the remote’s volume controls won't work because the audio is routed to your phone or headphones. Instead, you can easily adjust the volume directly through your phone or the Roku app.

[Roku Support @RokuSupport]

@ashubert Thanks for the additional info. To help us determine if this is an app issue, let's try uninstalling and reinstalling the app. Let us know if that works, we're just a DM away!

[Roku Support @RokuSupport]

@renita_jenkins Hi Renita! We'd like to review the missing control on Howdy. Let's try a system reboot: go to Settings > System > Power (skip if unavailable) > System Restart. Try the app again once it's back. For more info, visit https://t.co/yKDnldeUrG. Send us a DM if it is still occurring.

[Roku Support @RokuSupport]

@JeanieG555 Hi Jeanette! For all refund requests, our Accounts, Subscriptions, and Payments team can assist you. Please visit https://t.co/p19DeCyVjv and tap “Start chatting.” They’ll be able to help you. Feel free to DM us if you have any other questions! https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@CbuckHerrick Thanks for confirming, Chuck! We'd like to check this further. Just slide into our DMs so we can take a closer look. https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@sniperjim57 Hi there! Just a heads‑up that Roku doesn’t have an option to go back to an older app version, since updates come directly from the app provider and roll out automatically to all devices. Could you let us know which app you’re referring to? Feel free to DM us for more help. https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@HaggettNeil Hey, Niel! We'd like to take a look. Could you please send us a DM? We'll check everything from there. Thanks!📩 https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@PopCulture413 Hey there! We'd like to know what exact behavior you're seeing. Sharing more details, such as a photo of the error or the serial number of your Roku TV, could help us investigate. You can send it through DM, and we'll jump right in. 📩 https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@jakwie4 Hey Jennifer! You can double‑check any Roku charges by heading to https://t.co/KYhyXTmpYX. For more details, here’s a helpful guide: https://t.co/7YegQ9sx0e. DM us if you need more help.

[Roku Support @RokuSupport]

@CaveMonsterArt Hi there! We’d like to take a closer look at the unexpected theme change. Please send us a DM so we can assist you further!📩 https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@msrtaylor Hey there! Thanks for the photo. To help us investigate this further after the software update, send us a quick DM so we can discuss more about it!

[Roku Support @RokuSupport]

@itsthejody Thank you for the update! Please send us a DM so we can assist you further with your concern. https://t.co/BLuRVWdxbn