Roku Support

Official @Roku support helping customers between 5am-7pm PT

[Roku Support @RokuSupport]

@Sierra1949010 Hi Sierra! We’d like to help figure out what’s causing your TV to freeze and reboot. Could you send us a DM and let us know when this started and whether it only happens on the home screen or while using a streaming app? https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@sshottha Hi Satie! We'd like to get a few more details about what you are experiencing with your Roku. Please send us a DM so we can assist you further. Thanks!

[Roku Support @RokuSupport]

@sheenamcrae Hello Sheena! We aim to deliver an amazing entertainment experience with access to thousands of streaming apps. Sometimes services merge and combine their apps, or providers may decide to remove their app from our platform. Learn more: https://t.co/sYtLTWOFro. DM us for help. https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@VoteMAGA2024 Try restarting your Roku by going to Settings > System > Power (skip if not available) > System restart. Let us know via DM if that helps!

[Roku Support @RokuSupport]

@VoteMAGA2024 Thanks for checking! Is this issue happening with all content, or just specific shows? We also suggest setting your Roku's caption mode to "On always." You can find more details here: https://t.co/r1PMjoNt7I.

[Roku Support @RokuSupport]

@VoteMAGA2024 Got it. Could you share what steps you've already tried? Additionally, what is your Roku's caption mode set to right now?

[Roku Support @RokuSupport]

@VoteMAGA2024 Hi there! We'd like to look into this closed caption issue for you. Is this happening across all content, and are any other apps affected besides Newsmax? Feel free to send us a DM with your details so we can help. Thanks! https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@raefobkey Hey there! We'd like to look into this further for you. Could you specify the exact issue you are encountering with 'Cops'? A photo or video showing the issue would be helpful. Send us a DM and we'll take it from there! https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@Billy3wsl Hey Billy! If your Roku remote app isn’t connecting, make sure your Roku TV and phone are on the same Wi‑Fi network. For more details, visit https://t.co/4tNUuLpT5U. DM us for further help. https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@SherylSharesNow Hey Sheryl! We understand you've been dealing with the Recovery Mode loop issue. Our team has already sent you an email regarding your case, so please make sure to check your inbox for the latest update. You can also send us a DM if you have any other questions. https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@PHummers Hey there! We’d like to look into this for you. Please send us a DM so we can assist you further.📩 https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@iluvpaws1 Hi there! We'd like to know more about your login issue. Are you trying to sign in or recover the password for your Roku account, or for a specific streaming app? Please DM us with more details so we can assist you further. https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

If you can't access The Roku Channel, please try again later. Thanks for your patience as we get this fixed. Updates: https://t.co/mxCNxoXEvn

[Roku Support @RokuSupport]

@nthnu Hey Nate! We’re checking what’s causing your Roku TV to lose its wired connection. Does it drop when you turn it on or while streaming? For further assistance, please send us a DM. https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@Burnermarketing Got it! For now, the best option is to reach out to our Account Subscriptions & Payments Team so they can look into your subscription. Just visit https://t.co/pqEWxQgxal and click “Start chatting” below. If you have any questions, just let us know. 📩 https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@ChrisFalkon Hello Chris! We’re sorry for the inconvenience this has caused. Our team is still investigating the issue, and we’re waiting for an update. We’ll keep you posted as soon as we have more details. For additional help, please send us a DM.

[Roku Support @RokuSupport]

@HVolt103 Hey there! We would like to look into this further. Please send us a DM so we can get a closer look. https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@BostonJack_617 Hello! We would like to look into this closely. Could you specify what error you receive when you try to access the channel? If possible, please send us a screenshot of it. We are just a DM away. https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@skjones_65 Hey Kelly! We'd like to take a closer look at what you're seeing with the app. Could you share the exact behavior you experienced? Shoot us a DM, and we'll jump right into it. 📩 https://t.co/BLuRVWdxbn

[Roku Support @RokuSupport]

@LinaMariaE33985 Hey Lina! We're sorry this is taking too long. We'd like to take a look at your case with our support. Mind sharing more details about it through DM? Thanks. 📩 https://t.co/BLuRVWdxbn