Sheryl

Entrepreneur, mortgage broker, former figure skating coach, Mimi, dog lover, traveler, pickleball player and lifelong learner. Loving this next
chapter!

[Sheryl @SherylSharesNow]

Thank you ROKU for finally pushing the update to my TV. I just wish it hadn’t taken so long for this update to be pushed to my TV to get my tv out of the startup loop. I hope others won’t give up on this fix as too many perfectly good TVs end up in the electronic graveyard.

[Sheryl @SherylSharesNow]

@RokuSupport
I’ve contacted Roku 6 times since August 1 regarding case #00694062. I’ve spent 3 1/4 hours on the phone. My 2 yr. old Roku 55R4A5X is stuck in a Recovery Mode loop. Roku has repeatedly told me this is a KNOWN ISSUE, yet after 2.5 months, I still have no resolution.

[Sheryl @SherylSharesNow]

First came the hug. ❤️ Then came the pumpkin! 🎃
And just like that, Mimi’s heart was full. 🥰

#MimiLife #GrandmaLove

[Sheryl @SherylSharesNow]

@Emma_224vi They are the weights for a Cuckoo Clock!

[Sheryl @SherylSharesNow]

I’m asking Roku to provide an actual solution…a remote fix, repair, or replacement.

[Sheryl @SherylSharesNow]

Today I was told there are several other case numbers with the same issue. My case keeps being “escalated to engineering”, but Roku never contacts me unless I call. I’ve completed all troubleshooting and even replaced the correct main board.