Rolph Danko

[Rolph Danko @rolphd]

@BetterResearch @OLAabingdon Also depends on the definition of ‘usually’… 2021 saw a full breakdown and 2022 had an abridged version:
https://t.co/DRRPQRaOME

[Rolph Danko @rolphd]

@BarclaysUKHelp Don’t worry. I didn’t want to inconvenience you by getting an account, so I have found somewhere else.
With a 4 month wait time for an appointment it seems that you’re a bit overwhelmed anyway.

[Rolph Danko @rolphd]

Me: Oooh, I like the rate on that savings account, let's sign up online
@BarclaysUK: This account needs to be opened in branch
Me in branch: I would like to be your next customer
Branch: Great! We can talk to you in April

Bonus from branch "You can do it online - digital first!"

[Frederica @Frederi67986085]

@thameswater we have been informed by @SouthOxon that this is fixed. I was wondering if it is something that you as need to deal with rather than @SouthOxon. Please advise.

[Rolph Danko @rolphd]

I like this https://t.co/YZu2jRU6Gd

[Rolph Danko @rolphd]

I like this https://t.co/YZu2jRU6Gd

[Rolph Danko @rolphd]

#OEMevent2016

[Rolph Danko @rolphd]

@ErnstKruize - The role of customer experience is changing. #OEMEvent2016

[Rolph Danko @rolphd]

#OEMEvent2016 Looking forward to a day full of operations and connections in Amersfoort!

[Rolph Danko @rolphd]

Great show. Now just trying to work out which bit I'm going to pretend to be offended by... Thank you @omid9

[Rolph Danko @rolphd]

@HiltonWorldwide Thank you for your email highlighting the 'favourable exchange rate' as a good reason to travel to London.

[LivePerson @LivePerson]

Before you venture into #bot territory, know there's a time and a place. @rolphd explains: https://t.co/ACHKQojO24

[Rolph Danko @rolphd]

@British_Airways There is a problem because there is no option to do it. It's not broken, the option to tell it I have ESTA does not exist.

[Rolph Danko @rolphd]

@British_Airways, so I can't check in online if I travel to the US on ESTA?

[Rolph Danko @rolphd]

@British_Airways #holdnomore. The line was too busy to play an automated message. I gave up.

[Rolph Danko @rolphd]

@British_Airways no need to help anymore. I finally got through to hear a message telling me I rang the int'l number. You must've been busy.

[Rolph Danko @rolphd]

That's working well... @British_Airways just hung up the phone on me because they are busy. #holdnomore indeed!

[Rolph Danko @rolphd]

@RossLane finally technology to help us!

[Rob LoCascio @RobLoCascio]

The brands at today's #LPAspire know we've got to end the 1800# and they're making it happen. Consumers demand better. #HoldNoMore

[LivePerson @LivePerson]

Your CEO isn't as special as you think. Find out who really matters at a company in @RobLoCascio's new @Inc column: http://t.co/KzuX7xstbH