rooly eliezerov

Co-founder @OwnID, @Gigya Acquired by @SAP

[Arbium @ArbiumInc]

Computer activity, stored over time, becomes human traces: a record of the actions, decisions, and context behind knowledge work.

Today we’re releasing HelixCove, a dataset of work unfolding across an organization.

[rooly eliezerov @rooly]

@nntaleb Israel is at ceasefire with civilians. But Hamas is not ceasing threat on gazans that wish to escape. Death there is caused by Hamas hiding behind them. I’m an avid reader of your books and have a dissonance :(

[rooly eliezerov @rooly]

A8: Yes. Identity will probably move onto the blockchain. Individuals will own their data and control who can read/write info related to their identity. Blockchain will keep it secure and trusted. Immutability, however, is one of a few challenges this approach brings #cxtweetchat

[rooly eliezerov @rooly]

A7: Storage cost constantly deceases. However, the challenge of big data is in the integration, certainly when different vendors are involved. SAP is the only provider of end-to-end fully integrated solution! #cxtweetchat

[rooly eliezerov @rooly]

A6: we already see two ways in which AI impacts UX: (a) personalizing an experience based on specific customer data + similar customers data (b) enabling a conversation-like experience (via Alexa, Google home etc.). But this is just the beginning.. #cxtweetchat

[rooly eliezerov @rooly]

A4: There are two types of companies – the ones that ‘deal’ with GDPR and the ones that take it as an opportunity. The latter will win. GDPR is an opportunity to switch to the new business-customer mind set, which is – building a deep and long lasting relationship #cxtweetchat

[rooly eliezerov @rooly]

@shalinimitha Creepiness is a key. Unfortunately it's not easy to crack since expectations vary among generations and regions. But still that has to be handled #cxtweetchat

[rooly eliezerov @rooly]

A3: The answer is (again..) – TRANSPARENCY. Report to your customers in details what happened, why, what are the risks, and then what is your plan to avoid similar incidents. Not less important - later on, continue reporting about your progress #cxtweetchat

[rooly eliezerov @rooly]

@MindTouch @NewsatHoff @SAP_CX Indeed! Taking it one step further - we're getting into the era of trust. Companies will rise and fall based on their ability to create trust. #cxtweetchat

[rooly eliezerov @rooly]

A2: We need to design mobile-first experiences as well as cross-device experiences. We need to identify the customer - frictionless and upon consent - in order to minimize the amount of actions they need to take in order to achieve their goal (purchase or any other) #cxtweetchat

[rooly eliezerov @rooly]

A1: We need to design mobile-first experiences as well as cross-device experiences. We need to identify the customer - frictionless and upon consent - in order to minimize the amount of actions they need to take in order to achieve their goal (purchase or any other) #cxtweetchat

[rooly eliezerov @rooly]

I'll TweetChat with Doc Searls @dsearls about the future of customer experience - Friday 8am PT! #CXTweertChat

[rooly eliezerov @rooly]

https://t.co/9AdiSuRP0j

[rooly eliezerov @rooly]

My book is launching today! #thedigitalidentitycrisis. Get it here: https://t.co/R9DH3GCxqN
Listen to the interview here:
https://t.co/WljjOClv6m

[rooly eliezerov @rooly]

@Gigya is now part of @SAP ! https://t.co/N1gQcLvUH1

[rooly eliezerov @rooly]

KuppingerCole rates Gigya #1 again https://t.co/LW8IMW7KRY

[rooly eliezerov @rooly]

@kuppingercole lists Gigya AGAIN #1 CIAM https://t.co/LW8IMW7KRY

[rooly eliezerov @rooly]

First CIAM Forrester Wave ever, #Gigya is #1. So proud https://t.co/dktOlv99Pz

[rooly eliezerov @rooly]

We are honored to be recognized as the leader in #CIAM by @KuppingerCole https://t.co/cAq0Y46v49

[rooly eliezerov @rooly]

@Gartner awards @Gigya the top score for the B2C use case in identity management in their new report. Download now - https://t.co/uPR79Xpri3