Roosafeed koya

Late to the twitter game.
Engineer. Software Engineer.

[Roosafeed koya @roosafeed10]

@SwiggyCares Biswas, I have been hearing this for a long time. The service is not gonna get any better. Tell me what action you or Swiggy will be taking to provide a better service to your customers

[Roosafeed koya @roosafeed10]

@Swiggy @SwiggyCares are you aggressively replacing your support staff with AI?

Day by day it is getting very difficult to talk to a human support executive. And your chat bot is so useless and unhelpful.

[Roosafeed koya @roosafeed10]

@SwiggyCares Biswas, this is not about just one order, but every time I try to get help regarding an order. I don't think you can do anything about it Biswas, so let's keep it real.

[Roosafeed koya @roosafeed10]

Why do you even ask if I need more help if you are just gonna close the chat anyways.

[Roosafeed koya @roosafeed10]

@Sphynxiess Why were you sniffing piss

[Roosafeed koya @roosafeed10]

@Saanvi_dhillon WebMatrix

[Roosafeed koya @roosafeed10]

@Sphynxiess Just do it.

[Roosafeed koya @roosafeed10]

@Sphynxiess Thoughts. Plural?

[Roosafeed koya @roosafeed10]

@SwiggyCares That's the one

[Roosafeed koya @roosafeed10]

Very disappointed with @Swiggy

I subscribed to Swiggy One and also use Swiggy over other aggregators because of the quick issue resolutions.

I guess that's not the case anymore.

[Roosafeed koya @roosafeed10]

@SwiggyInstamart @Swiggy @SwiggyInstamart @SwiggyCares guess what... You folks did it again. Missing items in the delivery, gave me a 6 hour timeline to resolve it.

Does SLAs mean anything to you?

[Roosafeed koya @roosafeed10]

@SwiggyInstamart @Swiggy Update: it's been more than 24 hours since I received the order. No resolution yet - no refunds, no replacement.

Customer service agents are unable to do anything about this. The "internal team" is not responding.

[Roosafeed koya @roosafeed10]

@dmwlff @RemindMe_OfThis after 6 months

[Roosafeed koya @roosafeed10]

Can't get enough of the Mamdani Trump memes

[Roosafeed koya @roosafeed10]

@SwiggyCares Saurav, you're not the first to promise me that. Swiggy is wasting a lot of my time for my 1957 rupees.

Why don't you change that handle, SwiggyCares?

[Roosafeed koya @roosafeed10]

@SwiggyCares @Swiggy @SwiggyInstamart Your customer support executives are not equipped enough to help the customers with details about the escalations. You (not you social media admin) have been "looking into this" for 14 hours now.

[Roosafeed koya @roosafeed10]

@Swiggy @SwiggyInstamart I went back and forth with the customer support executive. But they kept giving me templated answers.

After a little above 6 hours, I received this email: unable to initiate a replacement or a refund.

No further details.

@Swiggy wants me to bear the expenses of their mistake.

[Roosafeed koya @roosafeed10]

@Swiggy I placed an order on @SwiggyInstamart as I ran out of food for my cat. When the order was delivered, cat food worth INR 1957 was missing.

I raised a help ticket. They asked me to wait for 6 hours. No matter what I asked, all they gave me was template answers.