Rory Batho

Journalist, editor, Gooner, fisherman... Kind of a big deal

[Rory Batho @rorybatho]

@CraghoppersUK You guys really should stop using Evri for deliveries. I run a tiny little ecom biz and we deliver stuff in a fraction of the time this is taking

[Rory Batho @rorybatho]

Every year we fail to get @Wimbledon tickets. Yet every year we sit watching it on the telly, marvelling at the rows and rows of empty seats on centre court. On a Sunday afternoon as well! Grrrrr

[Rory Batho @rorybatho]

@Sonos Wow, how bad is your customer service? Answer: about twice as bad as your app & three times as bad as your products

[Rory Batho @rorybatho]

Hey @RoyalMailHelp @RoyalMail
‘Thanks’ for delivering THIS to my customer. How does this even happen? Absolute disgrace. Not that this kind of thing is surprising anymore #royalmail #royalmailshambles #shambles

[Rory Batho @rorybatho]

Seriously though, WTF has happened to @RoyalMail?

[Rory Batho @rorybatho]

@RoyalMailHelp @RoyalMail
Another day, another lost parcel. Plumbing new depths of customer service. What a shambles of a company

[Rory Batho @rorybatho]

Joke of a company

[Rory Batho @rorybatho]

Urghhhh #WimbledonFinal #Wimbeldon

[Rory Batho @rorybatho]

@aa48 @RoyalMail Shambles of an organisation

[Rory Batho @rorybatho]

@jasonericf @RoyalMailHelp Endlessly. So many lost/delayed parcels, both sending and receiving, it’s almost become a joke

[Rory Batho @rorybatho]

@skytv You know, if you tried just a tiny bit harder, you could make it LITERALLY IMPOSSIBLE to connect to a human being in customer services. Another dismal offering by a company all too happy to take your cash in the first place

[Rory Batho @rorybatho]

@RoyalMailHelp @graemepark A 2-hour window? You can’t seriously believe that’s in any way reasonable. Shambles upon shambles upon nonsense upon travesty. What a joke

[Rory Batho @rorybatho]

Watching the tennis. Why are there empty seats at Wimbledon? Courtside too. There are thousands upon thousands of people who’d take those @Wimbledon

[Rory Batho @rorybatho]

@RoyalMailHelp @andy_whitty Hey @RoyalMailHelp don’t just parrot the delivery times back to him. He KNOWS that, he wants to know why it hasn’t been delivered within that timeframe and what he can about it now that it hasn’t been

[Rory Batho @rorybatho]

@BBCSport Wow, this new format for #todayatwimbledon is grim. Whoever is responsible needs to take a long, hard look at themselves.

[Rory Batho @rorybatho]

@RoyalMailHelp I don’t think I’ll bother thanks. A lot of faff that will likely result in no positive outcome. Just wanted to flag it because it is, I think, the 5th time you guys have let me down in the past month or so. #shambles

[Rory Batho @rorybatho]

@RoyalMailHelp Thanks for delivering my coffee. I imagine it’ll have become extra-delicious in the 8 months since @pactcoffee sent it

[Rory Batho @rorybatho]

@pactcoffee @RoyalMailHelp That ‘s very kind of you, thanks! But no need - I’m certain you sent a replacement at the time!

[Rory Batho @rorybatho]

@RoyalMailHelp Don't worry. I eventually spoke to someone in customer services. They were able to do precisely NOTHING apart from say "sorry about that". Pitiful stuff. Truly dismal

[Rory Batho @rorybatho]

@RoyalMailHelp @RoyalMail What kind of organisation are you guys running? It's beyond a joke how many of my parcels (sending AND receiving) have gone missing now. Total and utter shambles