Matti Rossi

Digital Business and Customer Experience Hero. Loves Growth, Surfs Offline, Knows Online. #Ecommerce #Omnichannel #Retail #Surfing #CX

[Matti Rossi @rossimat]

@francis_scarr I think that this is clear indication that Sweden needs to be invaded. How can anyone tolerate gender free toilets. Oh the humanity 😆

[Matti Rossi @rossimat]

Hi @FinnairSuomi @Finnair . Your customer service (phone service in english) is closed at the moment but in your website you tell that it's 24h. What is this. Do you provide any service at all. All I need is to make changes to my flight and you do not answer in any channel.

[Matti Rossi @rossimat]

Hi @FinnairHelps @FinnairSuomi . You customer service is not responding at all and your website does not allow changes to flights at the moment due to technical difficulties. How can I change my fligth before tomorrow morning (without any costs) if you don't support it?

[Matti Rossi @rossimat]

And I've tried to call your service today for 3 hours and also tried to access your customer service via chat but without any success. I know these are difficult times but this is just not acceptable.

[Matti Rossi @rossimat]

Myös @FinnairHelps keskimääräinen jonotusaika kiinnostaisi jononumeroa enemmän (tulin sisään numerolla 6 ja tosiaan jonotusta takana nyt 2h 10min). Ilmeisen pitkiä asiakaspalvelutapahtumia (Zappos tyyliin) tai sitten siellä pidetään taukoja välissä.

[Matti Rossi @rossimat]

Hei @FinnairHelps ymmärrän että teillä on ruuhkaa asiakaspalvelussa, mutta yli 2h odottaminen linjoilla alkaa jo olla vähän paljon. Myös CX:n kannalta olisi hyvä että eläinpaikan varaaminen onnistuisi ilman aspaa kun sen ei pitäisi olla näin vaikeaa enää vuonna 2021.

[Matti Rossi @rossimat]

2021 Vente Pa' Ca https://t.co/OqoegF5ack

[Matti Rossi @rossimat]

@ajnyga Kyllä. Silti se on luvuilla kikkailua jos heitellään vaarallisesti lukuja jota kukaan ei voi todentaa (kuten juuri todellinen tartuntojen määrä). Vaarallista pandemian downplaytä alan ammattilaisilta. Muut maat ilmoittaa luvut ja arviot perustuen testattuihin.

[Matti Rossi @rossimat]

Hei THL! Teidän arvioissa kuolleisuus on Suomessa 0,1%. Miten perustelette nykyisen tilanteen (1000 ja 7 menehtynyttä)? Teidän arvio heittää tässä vaiheessa "vasta" 700%. Ja tilanteessa jossa kaikille on vielä tarjolla hoitoa. #koronakriisi #THL #hallitus

[Matti Rossi @rossimat]

“People are gradually moving from offline shopping to online and the habit won’t disappear when the epidemic is over. This will have a very positive impact on the whole eCommerce industry.” - Zhong Zhenshan, Vice-president of emerging technology research, IDC

[Matti Rossi @rossimat]

How will @amazon response and how can this giant help small businesses? You have the platform, visitors and processes. Please check your fees! This should be survival of the humanity - not the richest. You can help so many by giving them a additional sales channel. #fightcorona

[Matti Rossi @rossimat]

Ikea kiihdyttää! https://t.co/mGb0ZXtwSN #verkkokauppa #lastmile

[Matti Rossi @rossimat]

I interviewed @pyyhtia for our Bradleys Spotlight. Check Tomi's thoughs on #digitalisation and #leadership. Sorry, this time only in finnish. Translation soon to follow. https://t.co/pm25waJIGq

[Matti Rossi @rossimat]

We are growing even faster. Check https://t.co/K7kPpwSVZe for our open positions. Also feel free to comment our new website. #Digital #consulting #rekry

[Matti Rossi @rossimat]

“There is a difference between knowing the path and walking the path.” - Morpheus (Matrix)

[Matti Rossi @rossimat]

Lessons learned. Never (ever) underestimate yourself. In one year I've accomplished more meaningful 'stuff' than I've never imagined. You just need to unlock some keys. My tunes for this summer is: https://t.co/4ZLYP0tAAv #takemeback #OntheBeach #spain

[Matti Rossi @rossimat]

@movistar_es please check your private messages for information.

[Matti Rossi @rossimat]

Etkös @villetolvanen käynyt juuri Mijaksen ja Fugen suunnalla? Menee tämä brändäys vähän pitkälle. 😂 #digitalist

[Matti Rossi @rossimat]

Proud of @Vahokoski and the Hotelway team. Sometimes you just have solve quite obvious problems. Using AI and human "interface" to create better guest experience and communication. Great job! #hospitalitytechnology #chatbots #cx https://t.co/qTXHx6LPl7

[Matti Rossi @rossimat]

Hieman päivitystä tilanteeseen. Jotain uutta, jotain vanhaa, jotain lainattua? https://t.co/DJhQWUSlhN #asiakaskokemus #digitalisaatio #kasvu