Satya Prakash Das

♀Perfect combination of wilderness and Craziness
™ Responsible citizen
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€ Traveller
♂ Sapiosexual
# Foodie

[Satya Prakash Das @rougesatya]

Hello @WakefitCo @Ankit_AGarg Really pathetic service from Wakefit. I raised a concern 10 days back and it's still not resolved. The escalation team is not providing any update over mail or message. No one picking calls nor reply.
https://t.co/IQbXpaisy6

[Satya Prakash Das @rougesatya]

Hello @Ankit_AGarg /@WakefitCo ,

Hope you are having a good day. Sorry for reaching out to you directly but I am facing little difficulty in getting proper resolution to my issue. ( Thread )

[Satya Prakash Das @rougesatya]

@ANI @grok what happened ?

[Satya Prakash Das @rougesatya]

@thisis_drgsp @drprashantmish6 @AnandShawKr @BhagwaanUvacha @HDFCERGOGIC Someone once told me knowledge doesn’t necessarily brings wisdom. Can now totally understand what he meant after reading this from a doctor. Funny 😅

[Satya Prakash Das @rougesatya]

@AnandShawKr @HDFCERGOGIC @HDFCERGOGIC What is this issue? Really unexpected from such a big organisation

[Anand Kr Shaw @AnandShawKr]

₹50,000 premium. ₹15 lakh coverage. ₹0 peace of mind.

India's health insurance system is broken. And no one's fixing it.

Let me tell you what happened to my family last week.

My wife needed gallbladder surgery. We have HDFC Optima Secure with @HDFCERGOGIC . We've paid premiums for years. We did everything right - got cashless approval, chose a network hospital (@ManipalHealth Whitefield), followed every process.

On 26th Dec, I received the settlement letter:

"Amount to be paid by insured: ₹0"

Surgery happened. It went well. She was recovering. We were ready to go home.

The hospital refused to let us leave.

Despite holding a valid insurance document that said we owe NOTHING, they wouldn't discharge a recovering patient. My wife sat in that room - tired, in pain, wanting to go home - while I begged at the billing counter.

We were only "allowed" to leave after I blocked ₹X,XX,XXX on my credit card.

A patient. Held hostage. In a hospital. In India. In 2025.

Then on 30th Dec, magically, a new settlement letter appeared:

"Amount to be paid by insured: ₹X,XX,XXX"

Same surgery. Same bills. Same everything. But now I suddenly owe lakhs.

Here's how the trick works:

The hospital bills ₹5.8L. The insurance company says "we have an MOU with the hospital, agreed package rate is ₹1.9L." So they settle for ₹1.9L.

The remaining ₹3.9L? "Patient to pay."

But wait - the MOU is between the hospital and insurance company. The "agreed package rate" is THEIR agreement. Why is the patient paying the difference for a deal they negotiated?

The letter was updated AFTER we left. The hospital and insurance company sorted it out between themselves. The patient? Just a pawn in the middle.

Both letters say: "No amount to be collected from insured"

Their own words. Their own document. Exposed for what it is - meaningless paper.

This is not a one-off incident. This is the system working exactly as designed:

→ Insurance companies collect premiums for years, then find ways to deny or reduce claims → Hospitals inflate bills knowing insurance will negotiate down, and patients will pay the difference → Patients are trapped between the two - too exhausted to fight, too scared to refuse → IRDAI exists but is reactive, not preventive - they'll act after you file a complaint, not before you're harassed
Where is the protection for patients?
Where are the regulations that say a hospital CANNOT hold a patient hostage for payment disputes?
Where is the accountability when an insurance company issues two contradictory letters and expects the customer to just figure it out?

We pay GST on premiums. We pay taxes. We fund the regulators. And when we need help, we're left standing at a billing counter, blocking credit cards to take our family home.

I've filed a complaint with @IRDAI_official. I have every document. I'll fight this.

This is not customer service failure. This is systemic exploitation.

@HDFCERGO - honor your own document. Claim: RC-HS25-15349896_1 Policy: 2856205638548200

@IRDAI_official - regulate before patients are harassed, not after.

@JPNadda - health insurance is not a luxury product. Millions of Indians depend on it. The current system is failing them.

@raghav_chadha Need your help to raise this insurance scam in parliament.

[Satya Prakash Das @rougesatya]

The real deal still untouched #bjd #mobus #odisha

[Satya Prakash Das @rougesatya]

@LivpureSmart thank you

[Satya Prakash Das @rougesatya]

@Livpure_India @LivpureSmart My case is pending for more than a week now and now support from your team. only getting false promises each time i call. Worst customer service.

[Satya Prakash Das @rougesatya]

@LivpureSmart Every time i call i get a 24hrs hold request

[Satya Prakash Das @rougesatya]

@historigins @grok are these all real ?

[Satya Prakash Das @rougesatya]

@CMO_Odisha The Whole Process of getting a NOC done from ONMRC is so time consuming and cumbersome. They ask to upload details via the website but the portal https://t.co/0wJPYX3SKH doesn't work. Every time you fill the form, it crashes.

[Satya Prakash Das @rougesatya]

@flyspicejet what the hell? My sister and brother-in-law are confused and have the worst experience at Kolkata airport since they are not allowed to board the Bangalore flight scheduled for 7:30pm.
PNR: DEDCXT/ SG
Booking https://t.co/QLPFZdUCJy: 72889627

[Satya Prakash Das @rougesatya]

@WakefitCo Hello Parvez, I appreciate the information regarding the dispatch date of the bed. However, I would like to clarify if the bed will be dispatched to my address directly or if it will be dispatched from Bangalore warehouse to Chennai warehouse. @WakefitCo

[Satya Prakash Das @rougesatya]

@Ankit_AGarg Absolutely disappointed with the horrendous service from @WakefitCo !
It's been almost a month since I received a damaged bed( order# 407-9621554-3257123 ) and theres still no sign of a replacement. Everytime I reach out, they give new deadlines.

[Satya Prakash Das @rougesatya]

The escalation executives jst can't grasp my issue & its bn a month of sleeping on the floor aftr paying. Its wreaking havoc on my health. #TerribleCustomerService #CustomerServiceNightmare
#CustomerServiceFail
#CustomerServiceDisaster #WorstCustomerService

[Satya Prakash Das @rougesatya]

Every time I call the escalation team, they pass the buck to the planning team. and to make matters worse, I got two conflicting updates in the same call - one saying my product got damaged while loading and the other claimin it ws rejected in quality check.

[Satya Prakash Das @rougesatya]

Attaching the entire conversation with your escalation team.
@WakefitCo @Ankit_AGarg
#unhappy #brokenbed #CustomerExperience #CustomerService @amazon

[Satya Prakash Das @rougesatya]

Hello @WakefitCo @Ankit_AGarg Really pathetic service from Wakefit. I raised a concern 10 days back and it's still not resolved. The escalation team is not providing any update over mail or message. No one picking calls nor reply.
https://t.co/IQbXpaisy6

[Satya Prakash Das @rougesatya]

Hello @Ankit_AGarg /@WakefitCo ,

Hope you are having a good day. Sorry for reaching out to you directly but I am facing little difficulty in getting proper resolution to my issue. ( Thread )

[Satya Prakash Das @rougesatya]

Hey @WakefitMattress/ @ankit_agarg you sent me the wrong part for replacement on Nov 4th and promised to send the correct one within a week. Well, guess what? It's been almost a week, and I'm still waiting! Can we get some assistance here,plz? #Wakefit #CustomerService #NotHappy

[Satya Prakash Das @rougesatya]

@WakefitCo @Ankit_AGarg I've been patiently waiting for weeks nw to have my broken bed replaced, but it seems like my concerns have fallen on deaf ears. It's incredibly disappointing to see such negligence from a brand I trusted.I hope this tweet serves as a wake-up call! #Wakefit #BrokenBed @WakefitCo