Simon Roulston

Senior Manager, People & Culture at Coca-Cola European Partners. Loves his wife, son and beagle. Likes include Man Utd, JD, Amex and all things travel.

[Simon Roulston @Roulstie]

@bookingcom Why can you not provide your customer with a valid and human response? I have tried 5 times to make a booking though emirates skywards and your are refusing to validate the payment. I don’t want an AI response….

[Simon Roulston @Roulstie]

What an amazing weekend. Saw @colinsutton live, great evening, thank you for the book signings and photo, such a gent. Highly recommend to any true crime fan. Then to top it off… United win at the Emirates!!

[Simon Roulston @Roulstie]

Really looking forward to seeing @colinsutton at Great Easton Community Association on 24th Jan! Would you sign your books for me?

[Simon Roulston @Roulstie]

@FlamingoVegas The worst hotel experience I have ever had. No housekeeping for three days, baby diapers overflowing in our bin, no clean bedding or towels. Lied to every day that someone would clean the room. I can’t believe I’m paying for this.. I will never stay here again.

[Simon Roulston @Roulstie]

@British_Airways Flying business class clearly now has very little benefits… Lisbon airport, no priority given at check in, huge queue. Not sure what I’ve paid for here as I expect a far better service throughout the journey….

[Simon Roulston @Roulstie]

@ManUtd download your season ticket?? I don’t think so… app sends me 20 pages of code, link to website doesn’t access my ticket…. When or how will this be resolved?

[Simon Roulston @Roulstie]

Another leak now down the walls….

[Simon Roulston @Roulstie]

@NHBC @CrestNicholson @FirstPortUK Two and a half years of leaking ceiling causing untold damage to my property. When are you going to do something about it???? You happily take my service charge but provide an unsafe place to live. Sort it out now!!

[Simon Roulston @Roulstie]

@BBCWatchdog Fancy taking this case on??

[Simon Roulston @Roulstie]

Another missing piece today… very disappointing.

[LEGO @LEGO_Group]

@Roulstie Oh no! We're sorry to hear that. This piece was called for a couple of pages prior to the step you're on. You might want to check for a little switcharoo of parts. Otherwise we'll be happy to ship it to you right away. Simply request it on https://t.co/tPB6D5ogpj. 😃

[Simon Roulston @Roulstie]

@LEGO_Group Thanks. I’ve gone back and checked and the piece is an extra one as those required a couple of stages back are correct. I will need to order the correct piece.

[Simon Roulston @Roulstie]

@LEGO_Group Not helpful 2 bags in to Old Trafford and I find the wrong piece and a missing piece…

[Simon Roulston @Roulstie]

@ManUtd Not sure why I’m paying £836 for a season ticket in the middle tier of a covered stand to get rained on due to a leaking roof… I trust something will be fine to resolve this!!??

[Simon Roulston @Roulstie]

Holiday reading sorted…. @colinsutton thank you!!

[Simon Roulston @Roulstie]

@cineworld Any reason why there is no way of booking any film at any time in you app currently?

[Simon Roulston @Roulstie]

@MarcusRashford Never any doubt you would stand up for what is right. Man United’s moral leadership.... #imwithmarcus

[Simon Roulston @Roulstie]

@British_Airways Yes, pic below.

[Simon Roulston @Roulstie]

@British_Airways Is there any reason why online Check-In to Dubai tomorrow doesn’t work? You advise us to go mobile to protect against COVID-19 then don’t allow it? I’m confused!

[Simon Roulston @Roulstie]

So why has it taken 7 weeks for @British_Airways to refund my flight?? Still waiting.....

[Andy Goldstein MBE @andygoldstein05]

huge congrats to @British_Airways who paid out a cancelled holiday to my pals in 7 days.

Still waiting for @VirginAtlantic to refund my money since March.

When does this become theft ?

[Simon Roulston @Roulstie]

@neilreynoldsnfl @Gridiron @Ihartitz Russell Wilson to Danny Amendola... ever any doubt!