Rowena Rickson

Londoner. Observer. Hater of impolite behaviour. All views my own.

[Rowena Rickson @Rowenarickson]

@Morrisons my shopping is currently showing in the app as an hour 20 late. Zero notification from you, only find out when you look in the app. Pretty rubbish really - kinda messed with my Sunday plans.

[Rowena Rickson @Rowenarickson]

@GarminUK hi. My vivoactive 4S in increasingly wayward in its tracking of activity and pace while running. Always thought Garmin was the market leader for accuracy but partners Apple Watch is far more accurate and consistent. Anything I can do to improve the GPS? Many thanks.

[Rowena Rickson @Rowenarickson]

@Hermesparcels attempted to delivery last night at 23.51 (inappropriate time) to an address about a mile from my house according to the “verified GPS”. When are you going to attempt redelivery and will it actually be to my house?

[Rowena Rickson @Rowenarickson]

@Hermesparcels so you’ve now stuffed up the delivery of two parcels of stuff for my wedding, one arrived a week after my wedding. The other had apparently vanished completely. Any help/explanation?

[Rowena Rickson @Rowenarickson]

@Hobbycraft_Help hi hobbycraft. Ordered balloons from you last Tuesday. Hermes said there was a delay in delivery on Friday and haven’t updated since then. I need them for tomorrow. Can you advise?

[Rowena Rickson @Rowenarickson]

@HouseofHelpers made a complaint via website a week ago and have not received any response yet... can you assist on here instead?

[Rowena Rickson @Rowenarickson]

@SkyHelpTeam internet speeds appallingly slow. Been through all online checks 3 times in last week Still no improvement with the following message coming up each time. Please advise how this can be fixed.

[Rowena Rickson @Rowenarickson]

@bluelightcard hi, I applied for a renewal at the start of March and my new card hasn’t arrived yet, just tried to login and use a discount code but it’s saying I don’t have an account any more. Any assistance? Many thanks.

[Rowena Rickson @Rowenarickson]

@HotelChocolat just got my bluelight code through - thank you. Sadly in the 24 hours it’s taken the code to arrive the Uneggspected collection has sold out. It’s the one thing I wanted to order for my 5yo nephew! Any idea when it’ll be back in stock?

[Rowena Rickson @Rowenarickson]

@GiveBloodNHS trying to book to donate blood in SE London. Earliest available is July. Any waiting lists we can add ourselves to? Already have an account and have donated blood before.

[Rowena Rickson @Rowenarickson]

@Ocado hi there, just received a misspelled text message from a mobile number telling me my order is an hour late, no apology, no explanation. What’s the story today?

[Rowena Rickson @Rowenarickson]

@Ocado once again huge number of unavailable items at check out and an unacceptable number of substitutions in my delivery.Isn’t the whole point of your system designed to avoid this? Huge drop in quality from you in the last few months. How are you rectifying this ongoing issue?

[Rowena Rickson @Rowenarickson]

@Ocado increasingly finding products are out of stock when checking out, even when ordering a week in advance. What’s going on? Availability of products is one reason I’ve always been impressed with you. Becoming less impressed.

[Rowena Rickson @Rowenarickson]

@SkyHelpTeam hi, I’ve got no internet or phone line. Sure it’s probably due to the weather and may not be fixed quickly but any help would be great!

[Rowena Rickson @Rowenarickson]

@Ocado another delivery, another smashed box of eggs. Unimpressed with how often I have to request a refund and clean raw egg goo off the rest of my shopping.

[Rowena Rickson @Rowenarickson]

@NatWest_Help please can you tell me what the easiest way to make a complaint about what has been an entirely appalling experience trying to open an account with you? Many thanks

[Rowena Rickson @Rowenarickson]

Pleeeeeeease can you turn on your air con? Slowly dying on your train

[Rowena Rickson @Rowenarickson]

@TfL travel is free today right? Surely we aren't expected to pay for this balls up of a travel infrastructure...

[Rowena Rickson @Rowenarickson]

Get the @gardenknowhow! Win a @Leuchtturm1917 notebook & make your garden truly noteworthy! https://t.co/iOfDVn51aF #WinWithGKH

[Rowena Rickson @Rowenarickson]

@Ocado is it possible to add two email addresses on an account so confirmation emails are sent to two people? If so, how please?