Thanks for the prompt response,we do apologise for any inconveniences caused. I have already escalated on the case and informed the relevant department whom will contact you immediately.
Kindly provide your reachable phone number via DM ASAP.
Thank you🌹
Thank you for reaching out to us. We'd like to look into this further. For us to do so, could you please send us a DM with the email address and phone number linked to your account along with a screenshot of the charge that you're referring to? We look forward to your response.