@united how can you have an 11:50 pm departure from IAD to LHR but have both the Club and Polaris lounges close at 10:00 pm (an hour before boarding?!? Makes so sense. I pay for Club so I don’t have to wait at a crowded gate.
@Cigna I emailed that address. Someone is “looking into it”. Which I have been promised multiple times before, so I have very low confidence it will actually be resolved.
@united My https://t.co/l6jT351IIe account was hacked last week. Everything is ok now, your support team’s response was great. However, the nature of the hack has me asking a few questions. 1/5
@united@united And two…when someone books tickets that are HIGHLY unusual (new/unique passenger names & destinations), how can you NOT flag that as potential fraud? These seem like VERY basic security precautions. As a security professional, love to hear your perspective on this 7/